This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Information I Collect

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly via Etsy convo

2.In accordance with The GDPR I will only use your email and postal address to fulfill your order and answer any queries you may have pertaining to that via Etsy convo only



3. I rely on a number of legal bases to collect, use, and share your information.

To provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;

if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
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Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements within the Etsy selling platform. I generally keep your data for the following time period: 4 years.

5. Transfers of Personal Information Outside the EU

I store and process your information through third-party hosting services in the US and other jurisdictions ie Etsy As a result, I may need to transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I will rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6.Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to my processing of some of your information based on my legitimate interests I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

If you wish to to access, correct or delete personal information held by Etsy, please send a request directly to Etsy.I will NOT use your information to send you marketing information


7. How to Contact Me

For purposes of EU data protection law, I,Susan Cripps am the data controller of your personal information. If you have any questions or concerns, you may contact me at sueandrod.cripp@btinternet.com Alternately, you may mail me at:

6 Southfield Close Woolavington,Bridgwater Somerset TA7 8HJ United Kingdom.


8 I value your privacy and I will NEVER share or sell your private address, email address or any other data outside ETSY All communications between us are strictly confidential.
I will NOT use your email adress to communicate any sales offers as unsolicted messages are prohibited by Etsy .

Your data will be archived as this is a third party selling platform run by Etsy but I will not use it unless I need to update or communicate with you regarding your purchase or you have made a particular enquiry via Etsy convo. All conversations about an item will be dealt with strictly via Etsy convo only .