ByYourSide2009's Shop Policies
Hello, and welcome to By Your Side!
It is my sincere hope that you find that “perfect” purse!
I love creating custom orders!
If you see a style of purse you like, but want a different fabric, just let me know, am completely available to help you create that “perfect” purse!
All of my creations are handcrafted from high quality fabric and yarns, with attention to detail and functionality. By Your Side’s purses and handbags are interfaced with Pellon for body and strength, and stress points are double or even triple stitched!
If you would like to learn more about me, see more creations or just say, “hi,” come visit me at my blog:
You can also come be a Fan of By Your Side on Facebook: http://www.facebook.com/ByYourSide2009
Or Tweet me here:
(cut and paste links into your browser).
Thank you for stopping in and buying handmade!
By Your Side accepts PayPal payment in US Dollars.
*You do not need a PayPal Account to pay for your items through PayPal:
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. Scroll down and you will see the option to pay with a Credit or Debit Card, WITHOUT having to sign up for a PayPal account.
If you are having any issues with PayPal, please do not hesitate to contact me and I will attempt to assist you in anyway that I can.
Payment must be made in full and have cleared before the item is shipped.
If you purchase something and change your mind before paying please let me know and I will cancel the transaction. I will NOT leave negative feedback for cancelled transactions. I will leave negative feedback for buyers who don't contact me to cancel the transaction.
By Your Side ship’s worldwide using USPS First Class shipping. All items are shipped within 48 hours of payment clearing (excluding weekends and holidays).
By Your Side will combine shipping on multiple purchases.
*Inside the USA:
All items shipped within the US are shipped using Delivery Confirmation. The DC number will be sent to the email you have on file with PayPal.
Once the package is out of my hands and in the hands of the postal service, I cannot be held responsible for what may happen to it, including lost or damaged packages. If your package is lost or arrives damaged, please contact me and I will do my best to replace the item or offer you a refund.
*Outside the USA:
Please be aware that if you live outside the United States there may be a customs fee added to your package by your country’s customs office. The customs form will state the accurate value of the items purchased. Please note that I cannot be held responsible for customs delays. Any chargeable import taxes and duties are payable by the customer. Once the package is out of my hands and in the hands of the postal service, I cannot be held responsible for what may happen to it, including lost or damaged packages. If your package is lost or arrives damaged, please contact me and I will do my best to replace the item or offer you a refund.
If your Etsy and PayPal address differ, please let me know in the “message to seller” note during checkout. If you do not notify me and I cannot reach you within 72 hours after payment By Your Side will ship the item to the address furnished by PayPal during checkout.
WRAPPING: I always wrap my orders up with a special touch. If this item is a gift for someone and you'd like it sent directly to them I am happy to use special occasion wrapping and will include a gift card with a note from you at no extra charge.
Refunds and Exchanges
Refunds and exchanges are taken on a case-by-case basis.
If you are unhappy with your order for any reason please contact me within 5 working days of receiving your package. I will do my best to resolve the problem quickly.
I will accept a return/exchange of the item in its original condition. You will need to pay the return shipping expenses. Please contact me first before returning/exchanging any items. Once I have received and inspected the item, I will refund the full purchase amount, minus shipping fees.
Additional Policies and FAQs
If you would like a place a custom order please contact me with your ideas, we can discuss the details and plan the design.
Once we have agreed on a price and date for completion By Your Side will create a special listing in store for you to pay.
Payment is due before I start work.
Once payment has cleared I will start work on your order.
When your order is complete I will send you photos for your approval. If you want significant changes that are not stated in the original agreed upon design, a small fee may be accessed for additional materials and time involved.
When you are happy with your creation, I will ship your package to you within 2 working days.
PLEASE NOTE: Because of the time and effort involved, custom orders are not returnable.
If you have any questions about any of By Your Side’s creations or policies please do not hesitate to contact me.
COPYRIGHT: By Your Side © General Copyright Statement:
All designs, images and content inclusive of product descriptions and representations are protected under the United States copyright & trademark laws, which permits the use of said designs, images and content exclusively and solely by By Your Side.
The unauthorized reproduction of protected designs, images and content is strictly prohibited.
©2009 By Your Side, All Rights Reserved.
By Your Side reserves the right to refuse a sale to anyone with a history of negative feedback and/or malicious behavior towards other Etsy members.
Last Updated February 3, 2011