CSullivanDesigns' Shop Policies
Welcome to my Etsy store!
It is always my priority to provide you with a pleasant shopping experience, and I always welcome constructive feedbacks and suggestions!
New to Etsy? Here is a helpful guide to the checkout process: http://www.etsy.com/help_guide_checkout.php
I accept payment via Paypal. You DO NOT need a Paypal account to pay with Paypal, just a credit card or bank account.
I will mail your jewelry within 2-5 days of payment, excluding Sundays and holidays. Your jewelry will be securely packaged in a sturdy gift box or padded envelope, depending on size and weight of the item.
To reduce waste and shipping costs, multiple items will be packaged together. If you'd like separate boxes or have other special shipping requests, just contact me and we can work something out!
Expedited shipping methods are available for additional fees.
I ship to your address in your Etsy and Paypal accounts. If they don't match, please let me know which one to use!
Refunds and Exchanges
I handle returns on a case by case basis. I aim to be very clear and honest in our descriptions and take clear photographs of the items listed. If you are unsatisfied with your purchase, please contact me immediately and we can make arrangements for a possible refund or exchange.
Additional Policies and FAQs
I LOVE doing custom orders! If you are interested in teaming up with me to create something special for yourself or loved one please send me a convo!
I will send you pictures of the project every step of the way, and will accept payment after the project is complete and satisfactory for both parties :o)
CSullivanDesigns [!at] yahoo.com
Last Updated December 20, 2011