CaledoniaSkyArt's Shop Policies
Welcome to my shop! All items (other than prints) are handmade and shipped by me, Shona Taylor, from my home in beautiful Alameda, California. Have a look around and if you have any questions about the pieces or my processes or anything else, please feel free to ask me or check out my website at shonataylor.com
I have spent time on each and every item in my shop and it is important to me that you feel satisfied with your purchase. Please feel free to share any comments or photos of your item in its new home!
Prompt payment is appreciated! PayPal is preferred. If I do not receive payment in 14 days, I'm going to assume you changed your mind and will be re-listing the item.
Your piece will be shipped within 3-5 business days via UPS Ground or USPS First Class Mail with Delivery Confirmation or tracking. Your item will arrive usually in 5-7 days. Please contact me if you prefer another shipping method, prior to purchase.
I try to keep my shipping costs down, but for my own protection as well as yours every item over $10 will be shipped with a tracking number and/or insurance.
Everything is packaged by me for safe arrival to you!
Refunds and Exchanges
If you are not happy with your purchase, please let me know why and I'll be happy to work something out with you.
If your item is delivered to you damaged, please take pictures of the damaged package before you open it and then again after you have opened your package and send the images to me within 48 hours of receiving damaged item(s). Broken or damaged items can be returned for a full refund. I am not responsible for any damage done to your item after you receive it and no refunds will be issued for items that are broken or damaged after a successful delivery has been made.
Additional Policies and FAQs
Please note that any shipments to areas that have been affected by disaster, man made or natural, may take longer to get to their destination.
All claims and disputes will be handled promptly.
Last Updated March 27, 2013