CandiWareJewelry's Shop Policies
Hello and welcome!
Please read all of the information below before making an order.
☆If payment is not received within 3 days, the order will be canceled.
Orders are sent out once the payment is cleared.
☆ PAYMENT OPTIONS
• PAYPAL only
• The buyer is responsible for any additional fees that may be charged at customs
• Etsy BUYING GUIDE: http://www.etsy.com/help_guide_checkout.php
☆My shipping days☆
I ONLY ship packages three a week. Monday, Wednesday and Friday.If you want your package to be sent on these days, cleared payment must be received the day before.Dead line is 5pm (Eastern Time,Canada).
♥All of my shipping charges are an estimated flat rate that also cover packaging materials.
All items will be shipped via CanadaPost.
Expected Arrival Time:
* Within Canada: 1-2 weeks only counting business days
* United States: 2-3 weeks only counting business days
* International: 4-6 weeks only counting business days
The international shipping cost set does not include insurance payment, thus the special shipping services can be upgraded for an additional cost. Please contact me for more details.
Refunds and Exchanges
☆I do not accept returns or exchanges unless I made wrong descriptions on items.
ONCE YOUR ITEM HAS BEEN DISPATCHED FROM MY HANDS, IT IS NOT MY RESPONSIBILITY FOR ANY LOST OR PACKAGING DAMAGES. Things sadly happen in the post. I do my best to secure my packages as much as I can.
Before leaving a negative or netural feedback, PLEASE CONTACT ME. I'd love to change your mind
♥There are no REFUNDS OR EXCHANGES.
Additional Policies and FAQs
☆CARE INSTRUCTIONS: Please treat handmade items with care! I try to make everything as durable as possible, but some jewelry needs to be treated a bit more delicately. When washing your hands please remove rings. Always keep jewelry in a nice dry place. If any piece of the jewelry comes a part or moves All you have to do is clean the jewelry surface and the metal parts with rubbing alcohol and add a little drop of Krazy glue. Clay jewelry is delicate.
Q. Why are the shipping for certain items a little more expensive than others?
A. When the size of a parcel exceeds 2cm in anyway, CanadaPost will charge them in another category.
Q: Why don't you ship in boxes?
A: I do NOT ship items in boxes, this allows me to cut down significantly on the cost of shipping.
Q: Why does my charm look different than in the picture?
A: Most if not all charms are made to order, meaning only made after you place your order. Due to the handmade nature of charms each have slight variations in appearance.
The best I can do is give 10% for wholesale. The reasons are: I do not set my price high enough to allow a high wholesale discount. I don’t have a helper. All of the work is done by me from start to finish and to the post office :)
Thank you :)
Last Updated August 20, 2013