CaractacusPots

Fun and functional ceramics

London, United Kingdom
|
| 8,823 Sales | 5 out of 5 stars 5 out of 5 stars

CaractacusPots is a Star Seller!

Smooth shipping

Has a history of shipping on time with tracking.

Speedy replies

Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    “Caractacus Pots is your one stop shop for cottage chic pottery and ceramics for your home or for a special gift for a friend” I hope you find something you just can't live without!
Most of my pottery is finished and ready to post, and the photo is of the actual item you will receive.
Anything marked custom or personalised will take 3- 4 weeks for me to make for you.

Announcement

Last updated on Dec 25, 2023

“Caractacus Pots is your one stop shop for cottage chic pottery and ceramics for your home or for a special gift for a friend” I hope you find something you just can't live without!
Most of my pottery is finished and ready to post, and the photo is of the actual item you will receive.
Anything marked custom or personalised will take 3- 4 weeks for me to make for you.

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Items

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Susan Frankel

Contact shop owner

Susan Frankel

Reviews

Average item review
5 out of 5 stars
(2435)
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About CaractacusPots

Sales 8,823
On Etsy since 2009

I need to go to potters anonymous!

Shop members

  • Susan Frankel

    Owner, Maker, Designer, Potter, Ceramic Designer And Maker. Photographer, Packager, General Dogsbody!

Shop policies

Last updated on Feb 5, 2023

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
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Accepts Etsy Gift Cards and Etsy Credits
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Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: accepted

Request a cancellation: within 1 hour of purchase

Privacy policy

More information

Last updated on Mar 4, 2024

Frequently asked questions

What if my item arrives broken?

Breakages in the post, will obviously be replaced if possible, or refunded if not.
But please open the parcel as soon as you receive it, and check the item.
If you leave it 7 weeks to let me know the item is broken, as someone
just has, I may not believe it was broken in the mail!

What if I don't like my item when I receive it?

If you simply don't like the item you receive, then please notify me immediately on receipt, and then return it, well wrapped, preferably in the original packaging. When I receive it back in the condition it left here in, I will happily refund the cost of the piece.

What if I have ordered a custom item in the wrong size or spelt my personalisation wrongly?

This seems obvious, but I have to say it. I consider it your responsibility to make sure the item is the correct size, and that you have spelt the name correctly. I cannot be held responsible for these mistakes.

How are items sent?

I pack incredibly safely, nobody wants to receive a box of shards!
For UK items, I send Royal Mail Tracked 48, which is very reliable and usually takes the same time as 1st class, which is much more expensive, and no longer guaranteed next day.
For international orders I send Royal Mail International Tracked, so that we can all watch the parcel's journey and check that it has gone to the correct place.

What if I have given you the wrong address to send to?

Please don't do that!
I'm always amazed at people getting their own addresses wrong, but obviously that is not my responsibility.
If the item comes back to me as undeliverable ( and they don't always ) because of that, then I will need to charge for extra shipping to send it out again.