CatRainbow2000's Shop Policies
Welcome, I hope you can find something at Cat Rainbow to make you smile :)
I accept PayPal, Personal Check or UK Postal Order. Once payment has been received, or Personal Check has cleared, your order will be dispatched to you.
Delivery to the UK will be via Royal Mail First Class and your order should arrive within 1-2 days from dispatch date.
In the UK, please let me know if you would like Recorded Delivery before you make payment, and I can quote you the total price.
It is highly recommended to use Recorded Delivery, particularly as items can end up in the scary world of Lost Post. Recorded Delivery First Class for UK should take around 1-2 days for arrival from dispatch date, and will require someone to sign for your delivery.
All worldwide delivery will be via Royal Mail Airmail and does not require a signature at delivery. Your order should arrive around 5-7 days from dispatch date.
If you would like more secure shipping outside the UK, the Royal Mail has the options 'International Signed For' which should take around 5-7 days for arrival from dispatch date, and will require a signature upon delivery. This service is available worldwide.
And/Or Royal Mail 'Airsure', with packages arriving around 4-6 days from dispatch. Packages do not require a signature on delivery, but have an online tracking service available up to the point of delivery. This service is available to USA, Australia and some European Countries.
If you are outside the UK and would like 'International Signed For' and/or 'Airsure' to ship your items, please contact me before you make payment, and I can quote you the total price.
I take great care to insure postage and labeling is correct on all packages, however with overseas orders, on very rare occasions packages are held in customs which could extend the arrival time. Please bear this in mind when waiting for your order. Thank you :)
Refunds and Exchanges
If within 7 days of arrival you would like a refund, please return the items undamaged back to me and I will issue a refund once I receive them.
If items have been lost in the post/not received please contact me.
Please allow up to 14 working days for UK deliveries and 30 working days for Worldwide deliveries.
If I have replacements available I can ship them out to you, or issue you a refund.
Additional Policies and FAQs
If you would like a custom order, please feel free to contact me and lets talk about what I can do for you :)
Last Updated July 30, 2013