CattailsWoodwork's Shop Policies
Thank you for browsing my Etsy online shop.
I have been designing, creating, selling and shipping pieces through sales to galleries, shops, online and from my studio at home. You can be sure that each order is appreciated and shop with confidence. I take pride in my work and will stand behind the quality of each item.
I want my work to be admired, used and handed down to future generations. Each piece is carefully crafted, one at a time, with that thought in mind. I want you to not only purchase a functional object but to receive an inspired piece of art for your home or for someone close to your heart.
I accept both PayPal payments plus Direct Checkout with your chosen credit or debit card. If you have any questions, please contact me.
All purchases will be promptly and carefully packaged and shipped. I ship once a week to make it easier. I use recycled eco friendly sustainable packaging for all my orders [I love mother earth. little kittens and baby foxes].
I ship through Canada Post, Expedited Parcel which gives both seller and the buyer tracking numbers and expected delivery times. If in a very rare case a parcel is lost , I will gladly refund your payment or send a replacement of your choice.
I will ship to the address on file with Etsy, if the ship address is different please leave me a note in the message to seller at checkout.
If you are purchasing one of my pieces for a gift & would like me to ship it directly to the recipient, I'd be happy to do so. I will ship your order nicely packaged, ready for gift giving..I will even include a nice tag with a message from you if you would like. just let me know the recipients address in the 'message to seller' at checkout.
If you would like a shipping upgrade on your order, send me a convo before placing your order & I will give you an updated shipping price.
Refunds and Exchanges
If you are not satisfied with your purchase I will refund or exchange within 60 days of receiving your purchase.
I will cheerfully replace any piece that is damaged on arrival. I do stand behind my work and expect it to last a long time.
Additional Policies and FAQs
I do custom orders you can feel free to contact me.
Last Updated October 1, 2013