Personalized artwork for life's special moments
CedarHouseKeepsakes' Shop Policies
Welcome to Cedar House Keepsakes!
* Payments are processed via credit card or Etsy gift card. Etsy uses industry-leading technology to protect your credit card number, and your financial information will not be shared with the me as the individual shop owner.
* Oklahoma Customers - Please contact me before placing your order so I can generate a custom invoice that includes Oklahoma sales tax.
* Processing Time - Prints are typically processed within 2-3 business days to allow for personalization, printing, and packaging. See below for estimated shipping time.
* Prints are shipped via First Class Mail with delivery confirmation. You'll receive a shipping notification when your item is on the way. Your item will be delivered 2-5 days after you receive this notification. Most customers will receive their prints about a week after ordering.
* Expedited shipping can be accommodated for an additional fee. If expedited shipping will be required, please contact me before placing your order so I can generate a custom invoice.
* Prints are shipped flat. To protect your print during shipping, it will be enclosed in a clear plastic sleeve and placed in a rigid mailer.
Refunds and Exchanges
* Your satisfaction is very important to me! Although most of my items are personalized, a refund or replacement will be offered if the item does not meet your expectations.
* If there are any issues with your order, please contact me directly so I can work to resolve them immediately.
Additional Policies and FAQs
* Items are created in a pet-free, smoke-free environment.
* Please see my profile to learn more about me and why I started this shop (hint: it involves an F-5 tornado!)
Last Updated February 1, 2014