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Shop Owner
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Los Angeles, California,
United States - Contact
- Profile
- Favorites
- Circles: 220
- Feedback: 573, 100% pos.
Shop Info
- ChocolateAndSteel
- Opened on Dec 19, 2006
- Policies
- Request custom item
- 1406 sales
- 5940 admirers
ChocolateAndSteel::: eco ::: modern ::: cheerful ::: |
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ChocolateAndSteel's Shop Policies
Welcome
Hello!! Thanks for visiting. Please visit my profile to learn more about the materials I use and my process.
Payment
I accept credit cards, checks, and money orders.
If paying by Paypal please pay immediately after checkout on Etsy. If you would like to arrange any other type of payment send me an email after checkout.
If payment or payment arrangements are not received within 1 day, the transaction will be canceled.
8.75% tax is charged to California residents.
Shipping
Domestic shipping (inside US) includes: USPS First Class Insured mail with delivery confirmation. Please contact me if you require another form of shipping.
International shipping includes: USPS First class Airmail. Insurance is not provided but is optional if you request it. Please be aware that shipping internationally can, at times, be very slow. A package is not considered lost until 45 days after the ship date. I know it can be frustrating for a package to take that long, but I have no control over that situation. If you requested insurance on your package and it is lost, your order will be refunded or replaced after I am reimbursed from USPS. If the package is lost and you did not request insurance, I'm sorry. I do not replace it. I know it sucks, but the choice is yours... so if you're not a gambler - Get insurance!
All additional duties and taxes are the responsibility of the buyer.
VERY IMPORTANT NOTE FOR INTERNATIONAL** Some countries do not allow precious metals to be imported. Please note that I reserve the right to cancel the transaction and refund your money if your country is one of them. I wish I could, but sometimes I can't:)
Due to some unfortunate situations, I do not ship to mainland China anymore. Sorry for the inconvenience.
Refunds and Exchanges
I take pride in my work and stand behind it 100%. If for some reason you are not happy with your purchase you may return it for an exchange or refund within 10 days of receipt.
Custom orders may not be returned.
Additional Policies and FAQs
Custom orders are happily accepted. Most custom orders take 3 to 7 days to complete and must be paid for in advance. Custom orders are non-returnable.
Wholesale orders are welcome. Please visit my website to learn more about my wholesale terms.
http://www.chocolateandsteel.com/wholesale
Last Updated February 7, 2012