ClothesConnection's Shop Policies
Welcome to my shop! I create custom desgins for canvas shoes and clothes. Enjoy!
I now accept credit card directly through Etsy! For Paypal users: If payment is not received within 3 days of purchase, I will cancel your order and re-list the item. If you wish to cancel your order, please notify me.
I ship USPS Priority Mail, so you should receive your purchase within 2-3 business days of shipment. Since most of my items are made to order, I will ship them about 7-10 business days after payment. I ship to your Etsy address, but if you'd like your purchase to be shipped to a different address, just let me know! I am currently not shipping internationally, but I hope to change that soon! As per Etsy's policy, I cannot accept any responsiblity for items lost or damaged in the mail, so if you'd like insurance, feel free to request it.
Refunds and Exchanges
Items are returnable and exchangeable for up to 7 days after you receive the item as long as they are unworn and in original condition, provided that you pay the return shipping fees. Please let me know before you ship any items so that I can look out for them in the mail. Once I receive the item, I will issue your refund or ship your new item. Shipping costs are not refundable.
Additional Policies and FAQs
I welcome custom orders! Contact me if you'd like to request a custom item. For my shoes, I usually do not use designer brand shoes, such as Vans, TOMS, or Converse, so if you'd like to request one of my designs or a custom design using one of these brands, please let me know! The price will be adjusted to cover the cost of the shoes and to reflect the complexity of the design. You can also ship me a pair of your own shoes to design. In this case, I will only charge a creative fee. Unless your custom item is personalized, I will list it in my shop for future buyers. I will require about 7-10 business days to fill custom orders, so once we've settled on a design, you can expect your order to ship about 7-10 business days later.
Last Updated March 28, 2013