ConcordSoap's Shop Policies
We have been making soap since 2000, nearly ten years! The Concord Soap Company was established in 2002 in Concord, Ohio. As with most crafters, we began by making items as gifts for family & friends. We formed our company & began selling by word-of-mouth, at craft shows and on our website. We opened an Etsy account in Jan 2008, but didn't start selling here until mid Sept 2008.
Our soap is made by "cold process" in small batches to assure high quality. MOST of our products are safe for vegans! We do NOT use any colorants other than spices & herbs! Preservatives (paraben & formaldehyde free) are only used in a few of our products as necessary for your safety! We are working with our suppliers to get all of our ingredients paraben free! When possible we use glass containers instead of plastic & recycled shipping materials. And, no animal testing...unless husbands count!
We are a proud member of The Handcrafted Soap Makers Guild. Our company is fully insured for your protection as well as our own!
We accept PayPal as payment. (firstname.lastname@example.org) Please be sure that your PayPal address matches your Etsy address. We ask that you send your payment within three days of your purchase. If we do not receive payment, your order will be canceled. Sales tax will be added to all Ohio orders. (PayPal will handle this automatically) Please convo us immediately if you need to cancel an order.
We ship quickly via the US Post Office using First Class or Priority Mail with delivery confirmation. We use recycled shipping materials when possible! We will work with all our customers to ensure a smooth, happy transaction. We will attempt to resolve any & all shipping/order discrepancies immediately. Please convo us if you would like to inquire about international shipping for countries not already offered. Please be aware that some of our items may soften or melt in warm weather. This will not damage the product! Simply pop it in the fridge until it firms up. (We don't suggest the freezer) We will refund you via PayPal for any shipping charges that exceed $1 over the cost of shipping/packaging.
Now shipping to US, Canada, Australia & the UK!
Refunds and Exchanges
Due to the nature of our products, we can not accept returns on our soap, bath & body care products. Our goal is customer satisfaction (in fact not just satisfaction, but elation)! We ask that you convo us before leaving feedback so that we can make YOU happy! If you are not sure which scent you may like, convo us & we can send you a sniffy sample.
Additional Policies and FAQs
The Concord Soap Company makes no medical claims on any of our products. We do not claim that uses of our products are meant to cure or treat any medical conditions. Your physician should be consulted for professional medical advice, as necessary. Always review the ingredient lists thoroughly to avoid any potential allergens as some of our products do contain nut oils. As always, discontinue use if rash or irritation develops and avoid contact with eyes. Please do not hesitate to convo us for any further information or clarification!
If you do not see the product you want in the scent that you want, contact us, we probably have it in inventory. Additionally, we have higher quantities in stock than are listed in most cases. If you would like additional quantities, please convo us & we will list them for you. We are happy to accept custom and wholesale orders. Our products are made in a smoke-free, clean environment. Please convo us for more information.
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Last Updated August 14, 2012