CozyGranny's Shop Policies
Hello, and thank you for shopping at Cozy Granny. I hope you find some "crochet goodness" (or crafty goodness :) to your liking! All items in my shop are hand-made, so please allow for small variances from what you see in a photo. Please convo me with any questions, comments, or custom orders. I look forward to hearing from you!
CozyGranny accepts direct checkout payment, Etsy gift cards, and Paypal.
Cozy Granny will ship only to buyers with confirmed PayPal addresses.
Please make payment within 3 days of sale.
Unless an item is listed as 'ready to ship', please allow 2 weeks for most items. For larger or more intricate items it may take longer, in which case you will be notified. Items listed as 'ready to ship' will be shipped within 2 business days of receipt of payment. You will be notified by email when your item has been shipped.
Refunds and Exchanges
I hope you are completely satisfied with your CozyGranny product. If there is a problem with your purchase, please contact me so we can work it out. Returns will be accepted up to 10 days following your receipt of product, excluding shipping costs. Product must be returned in condition it was sent for full refund.
Additional Policies and FAQs
Most items can be custom made with your choice of colors & yarns. Please convo me for details...
p.s....Proper crochet work does not involve knotted ends, but rather a process of weaving in yarn ends. This prevents yarn breakage through wear and wash. If you see a 'loose' end, don't fear! Simply tuck it back in and work it through the piece. As always, if you have any concerns about your product, please contact me to work things out!
ellebelleinsc [!at] gmail.com
Last Updated August 5, 2013