CustomNameBoards' Shop Policies
Welcome to Custom Name Boards!
In creating a special gift, I use special care with each of my orders. These items are typically for weddings, baby showers, house warmings, holidays or birthday gifts... or any occassion.
I belive in clear consice communication to make the transaction flow very smoothly and give your the dedicated attention you deserve. I intend to give you a great experience overall.
We accept paypal, Visa, MC, Amex, Discover, check and money orders. I will begin creating your board once I receive payment in full.
You have up to 24 hours to cancel your order.
If you choose to cancel your order and you are withing the 24 hour window, you will receive your funds minus $15.00 for my fees and losses.
If you are outside of the 24 hour window I am not obligated to offer you a refund.
Taxes are included in all orders.
All orders are shipped via USPS Priority mail, 2-3 day shipping time. Tracking confirmation is sent to you once your product has shipped, tracking information is available for your package upon request.
If you are looking to have your items(s) shipped to Canada, Hawaii or Alaska please convo me for accurate shipping rates.
International shipping available. Please convo me with your delivery address for shipping details.
Refunds and Exchanges
Due to the nature of our custom products I do not issue refunds once an order has been deliverd.
If your item was damaged during transit please convo me with details.
In the case that your board is completed incorrectly due to an error on my part I will gladly remake the board at no cost to you. However if the error was not on my part and you would like your Custom Name Board remade you must ship it back to me with and additional $15 for return shipping.
Additional Policies and FAQs
My home, office and workshop are SMOKE AND PET FREE!
I am continually expanding my product selection. If you would like to inquire about an item you do not see in my shop feel free to convo me.
Last Updated September 18, 2012