DecoSweets' Shop Policies
Hi and welcome to my shop! I’m thrilled to offer you fabulous products from Japan. All prices are in U.S. dollars.
Thanks for looking! Please do come back and check often!
I have started a blog to talk about my life in Japan and about products etc. Check it out!
We only accept paypal. Payment is due within 3 days unless you convo me or I will cancel the order.
Shipping And Handling: I want the packages to arrive in perfect condition and they have a long way to travel so I ship all my items in a triple layer, water, puncture and tear resistant HEAVY DUTY polyethylene 3/16” bubble lined shipping envelope. I also put in a thick piece of cardboard to protect your items from being damaged (bent etc).I have been left happy comments by customers thanking me for the way I packaged their items.At this time, all items will be sent “small package” air mail so tracking is not possible and there is no insurance. Please note that we are not responsible for customs fees nor can we advise about the rules regarding customs fees for any country.
We ship 2-3 times a week. I will email/convo you after I ship your package so you know it is on the way. Just a note: If you place an order on a Thursday or Friday, given the time differences and my schedule, I won't likely be able to send your package until the following Tuesday.
As of May 31st, all orders over $100 will be automatically upgraded to EMS so there will be tracking and insurance. All EMS packages will be sent on Thurdays or Fridays. I will email you the tracking number after I send the package.
If you order 10-14 items, we will refund you 10% of the combined shipping total. If you order 15 or more items, I will give you 15% off the combined shipping total. Just pay as usual and I will refund you the difference.
Refunds and Exchanges
If you don't receive your package after 5 weeka, please email us and together we will work it out.
Last Updated July 8, 2011