DelicaTess' Shop Policies
Thank you for visiting my shop! All of the jewelry is handmade by me and not in a factory. They are all (with exception of the wool bracelets, of witch I make a maximum of 5 per color) one of a kind. I am an independent designer, specializing in accessories made from different materials or shapes than most people are used to. I use items I find all over the world, and turn them into jewelry. I love to create, with everything I find.
For more information visit my website: www.delicatess.eu
For the latest news and regular discounts, like my facebook page:
Or follow my twitter account: www.twitter.com/DelicaTessShop
This site only allows payment through Paypal or credit card. Paypal is easy to use, safe and free. It secures your shipment, and acts as an guarantee for your products. It is the safest way to transfer money, as it accepts payment by email address. For more information: www.paypal.com.
For those who don't have a Paypal account or creditcard, I also accept bank transfers. Please contact me for more information.
Your items will not be shipped until the payment is confirmed.
I will ship your ready made items within 3 working days. These exclude Dutch official holidays. If you request a custom item, I will contact you about the shipping, but I strive to send you your item within 5 working days.
While waiting for your item, please keep in mind it will be coming from The Netherlands, but previous experience tells me most items arrive within 5 to 10 working days.
I ship all items by airmail, to keep the shipping cost minimal. If you would like me to use registered mail to send your package, please contact us and I will inform you about the prices.
All items will be carefully packed to make sure it gets to you as perfect as it looked in the picture. If despite my careful packaging your item turns up in less than perfect state, please click on the 'contact us' tab, and send me a message (pictures are appreciated).
I am not responsible for custom fees your country may charge, every country is different, I have no way of knowing the fees and taxes that are added to the package in your country. Please contact your customs postal office for details.
I ship to the address you provide on Etsy, please make sure your address is correct, or convo me if you have special shipping instructions.
Refunds and Exchanges
Custom items will not be refunded, because they are made especially for you.
Other items can be returned within 14 days of arrival. Please send me a message when you wish to return your item. The shipping costs for a return item will be payed by the buyer.
If an item is lost in the mail or damaged upon arrival please contact me. If damaged, it would be greatly appreciated if you could include a picture. I will refund you with a gift certificate for the exact same amount you spend, including shipping costs. This gift certificate will be valid for 2 years. Please contact me, and I will send you all the details.
Additional Policies and FAQs
All my items come gift wrapped and in a cute bag to make it the perfect gift, for yourself or others. If you want something special, or something for a special occasion, please contact me or include your wishes in the buyers note. I will do everything I can to make your gift as beautiful as possible.
Please tell me in your buyers note if you want a different size.
Like something in my shop, but need a few days? I have a lay away plan! Please contact me with the exact title of the item, and I will reserve it for you for 1 week exactly. Your item will be put in the 'reserved' category, with your name in the title. If I haven't heard from you, I will put it back on line after a week.
I accept custom orders! Do you like my style, but want something specific? Or do you like one of my items, but don't like the color? Please contact me, and we can discuss your options! I strive to complete custom orders within 5 work days, but it will depend on the size of the project. I do add an extra 10% to the original price for custom orders.
Tessa Post de Groof
3544 ZC Utrecht
info [!at] delicatess.eu
Last Updated August 15, 2012