TheArtLoungeUK is taking a short break
Reviews
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Amy on Dec 18, 2018
3 out of 5 starsThis item was ok, I didn't think that much of the quality, its printed on photo paper & I don't know, just looks ok.. Yet to put up as I'm not sure!
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Nicole on Dec 17, 2018
4 out of 5 starsLove it! Exactly as pictured, and looks great, I definitely “shopped smart” with this S-mart print. The only downside is the size isn’t standard for American frames which was easy enough to solve (will add a photo once the gift is opened) and no tracking ability. Otherwise it is 100% perfection. Thanks!
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Gordon on Jul 3, 2018
4 out of 5 starsNice print, clearly well made and looks great in a frame. However, I think the ‘distress’ marks are wholly unnecessary, especially when one considers this isn’t a ‘mid-century’ illustration (the DLR and Jubilee line wasn’t around until later). Sometimes simple is better.
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natwa2000 on Apr 18, 2018
5 out of 5 starsLove the colours and design. It was shipped quickly and seller was swift and helpful in responding to my queries about finding a frame to fit the print.
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Mary Ellen on Apr 10, 2018
2 out of 5 starsI'm sorry to say but it was a disappointment to me. Other prints I've ordered from Etsy have come on an art paper and the colors were rich. This was like a photograph of a print on glossy photo paper. I may have missed something in the description, but I can't use it.
Chris responded on Apr 10, 2018
Hi, I was very sorry to read your review that your expectations weren't met with your order. I strive to give my customers a high quality product in the design, the materials used and the secure packaging. The item description does clearly state that the design is printed onto semi-gloss paper and I can confirm that the product is not a photo of a print. The design is printed from a very high resolution Photoshop file that was created for high quality print output. You also mentioned that the colours weren't rich? Do you mean that the print doesn't match the Etsy listing photo's? I look forward to hearing from you, and am sure we can resolve this. Kind regards, Chris
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Lynette on Mar 29, 2018
5 out of 5 starsLove this picture because it is so true. It was sent in a flat parcel so there were no bends, not all sellers do that so it is very appreciated. :-)
I take great time, care and pride over my work and using the best materials ensures that you will receive a quality archival piece of art that's made to last and be enjoyed for years.
Aside from designing the prints, the most important aspect for me is customer service. Every print is carefully checked once printed to ensure it meets with my approval and handled in a way that keeps the surface pristine in appearance and free from human hands! This attention to detail is something of a labour of love, but is no less than I would expect as a buyer.
Accepted payment methods
Returns & exchanges
Cancellations
Payment
Please note that you don't need to have a Paypal account to pay using the Paypal service as you can securely enter your card details as you normally would.
** Please take a moment to double check that your Paypal/Etsy shipping address details are up to date before ordering. If payment is made through Paypal, we can only ship items out to the address that is stored with Paypal, (even if the details stored with Etsy are different) and are unable to ammend an address after a transaction has been processed as per the standard Paypal policy.
If you need to amend an address after a transaction has taken place, we will be able to cancel the order and refund you the full cost of the item and shipping, whereby you can update your details and re-order your item if you wish.
**International Charges/Fees/Taxes**
For countries outside of the UK, please note that additional customs charges may be due when importing your order into the country you reside in. It is your responsibility as the buyer to pay any additional fees due.
Shipping
Shipping inside the UK will be made through Royal Mail as a second class 'signed for' delivery (unless stated differently on item listings). I prioritise safe shipping using the best packaging as opposed to cramming a print into a cheaper, smaller, unsuitable package. Using this slightly slower shipping tariff helps reduce the rising postage costs of sending large but secure packages.
**General Shipping Info For Orders Outside Of The UK**
All orders leaving the UK will be sent through Royal Mail as a 'Tracked & Signed For' delivery. Your Local postal service will then deliver your order once it has passed through your country's customs processing.
If you would like expedited (express) shipping, please contact us for a quick quote.
Official Royal mail international shipping estimates are:
3-5 working days for UK to Europe
5-7 working days for UK to 'Worldwide'
**Please note that Royal Mail will only consider a parcel to be lost when the above estimates elapse and then a further 20 working days elapse (Europe) and a further 25 working days elapse (Worldwide). It's extremely rare for items to go missing but it's worth bearing in mind that delays can happen so your patience is appreciated.
**If we receive your package back to us in the event of an incorrectly supplied shipping address (ie non deliverable), or an item was not collected from your postal office before being 'returned to sender' you are responsible for the additional P&P costs to for us to resend the item back out to you.
**How We Pack Your Prints**
Great care and attention is used when preparing your prints for their journey. For small prints up to and including A3 in size will be carefully wrapped in acid free tissue paper and then placed inside a heavy, triple strengthened flat rigid mailer to ensure they stay flat.
All other prints will be carefully rolled again, inside acid free tissue paper and then placed inside a large diameter postal tube which minimises the amount of rolling needed. The end caps are then specially stapled and hand bent to ensure your order is safe and secure whilst in transit. All our tubes and end caps are made from recycled cardboard/plastic and as such are fully recyclable again once you have no need for them.
Additional policies and FAQs
Due to the differences in common consumer everyday (uncalibrated) computer monitors, phones and tablets, prints may appear slightly different from the online previews. This isn't generally a problem but remember that a VERY bright phone screen can produce colours that are simply impossible to recreate in print, as a phone screen (for example) is emitting light whereas a print can only reflect available light in a given environment.
All designs are 100% original and created by The Art Lounge using mainly Adobe Photoshop.
Please note that the sale of any design/s does not transfer copyright to the buyer and shall remain with The Art Lounge. Any unauthorised duplication or distribution is strictly forbidden under standard copyright law.
All messages will be answered Monday-Friday during business hours. (9am - 5pm GMT)