Dreams In April
DreamsInApril's Shop Policies
Thanks for viewing and shopping at Dreams In April! I appreciate your interest and look forward to sharing my work with you.
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We currently accept PayPal, gift cards, and direct checkout! For those of you unfamiliar with PayPal, it is easy, secure, and allows you to pay directly from a bank account, credit card, debit card, or existing PalPal balance.
Please use PayPal to make payment within 48 hours of purchase. Photo items are ordered from lab and shipped only after payment clears. If payment is not received within this time frame, the order will be cancelled and the item will be relisted.
Please contact me if you would like an item reserved. I will only reserve the item for 48 hours. If I do not receive payment within that time period I will re-list the item.
Tax of 4.75% will be added to Utah sales.
At this time I will ship to both the United States and Canada.
Items will NOT be shipped until payment is received. Once your payment is received and cleared, I will send you a notice to let you know the item has been sent, as well as any relevant shipping information. (Confirmation number, etc.) I will ship to the address provided on Etsy.
Photography shipping is via United States Postal Service PRIORITY Shipping. My rates reflect the cost of packaging materials and shipping costs using the PRIORITY selection. Priority mail normally arrives in about 2-3 business days, but may take longer during peak times. (Generally Nov - Jan).
Jewelry shipping is via United States Postal Service FIRST CLASS Shipping. First Class mail normally arrives in 2-5 business days, but may take longer during peak times as well.
***Orders to Canada are shipped USPS First-Class International and can take anywhere between 2-6 weeks to arrive depending on individual customs delays. Tracking is also unavailable for international shipments.
Express Mail, Insurance, other options available as well. Please contact me if you would like to include any of these shipping upgrades BEFORE placing your order.
I do use delivery confirmation to insure you receive your order once shipped.
***Tracking information (U.S. orders only) will be sent to the email address you have set-up with Paypal. Please take note that this may or may not be a different email address than what is set up for your Etsy account.
Refunds and Exchanges
I take great pride in my work and I want you to be 100% happy with your purchase, so please contact me if you have any questions before your purchase.
If you order something and you have any concerns please contact me before leaving feedback so we can remedy the situation with a refund/exchange as customer satisfaction is my number one priority!
Refunds will only be accepted if:
1. Image received is incorrect size of item ordered.
2. Image arrives damaged.
In either case, the print must be shipped back to me in the original packaging within 7 days of receipt. Once I receive the print, I will message you to arrange for either a replacement, or a refund (minus shipping fees).
If you must return your item, please contact me within 5 days of item's receipt, and the item needs to be returned within 7 days with delivery confirmation and preferably in the same gift wrapped box. You may receive a refund (minus shipping costs) or an exchange.
Please keep in mind: These items are not to be worn in water.
Additional Policies and FAQs
Photos are printed at an external lab and jewelry is made hand-made by myself in my home. These items are stored in a smoke-free, but NOT pet-free environment. While the animals do not have *direct* interaction with the supplies and creations, they are present in the environment.
This should not pose an issue for most, but if you are exceptionally allergic you may want to keep this in mind when ordering.
In any circumstance, my ultimate goal is for YOU the buyer and customer to be pleased with your item.
Please feel free to convo or email me (email@example.com)
for ANY questions, comments or concerns.
Thanks and happy shopping at DreamsInApril!
Last Updated November 20, 2013