DuetVintage's Shop Policies
We accept Paypal or Etsy's direct checkout at time of purchase.
Items will be shipped via USPS. We usually ship within 3 days of payment.
If you are located in a country that is not listed, please convo us for a shipping quote.
If you are located in San Francisco, convo us if you'd like to pick the item up directly and save the cost of shipping!
Refunds and Exchanges
We love our customers and want you to be happy with your purchase!
Please note: Items WILL NOT be accepted for exchange because of fit. Remember: measurements are exact so please leave room for breathing, stretching and adventuring. Please read listings carefully and ask questions!
If you are unhappy with your purchase for some reason, please send us a convo and we will work with you to come to a resolution that will be satisfactory for both parties.
Only if an item has been misrepresented in the listing will store credit or refund be issued. Whether an item is eligible for store credit/exchange or refund will be determined on a case by case basis.
Store credits and refunds will not be issued to the customer until the item has arrived back in our hands in original condition. In the event of an exchange or store credit, shipping costs will not be refunded and are to be paid by the customer.
Additional Policies and FAQs
We are happy to reserve an item for you for up to 48 hours - just send us a convo!
Items over $150 are eligible for a layway program.
Last Updated July 5, 2013