ECOZENDESIGN's Shop Policies
Welcome to ECO ZEN DESIGN!
We are new to Etsy and I'm proud to say that I share this project with my 16 years old daughter. I am very grateful to have a common passion and to get to spend time with her when creating our collections. We both make different designs.
I hope you enjoy browsing throughout our collections which offers different pieces of quality jewelry. All of our items are one of a kind, and therefore, are in limited quantity. However, We are always working to add new items, so be sure to check us often.
All photos are enlarged to show details. Please remember that due to variances in computer screens, colors may appear slightly different, lighter, or darker, on the finished piece.
Your item will be hand-made by us and will be shiped within 2 days after payment is received.
If there are any issues after your order is received, please let us know as soon as possible so it can be resolved right away.
Please contact us about any problems before leaving Feedback.
If you have any questions please do not hesitate contact and we will be more than happy to reply as soon as possible.
You can pay securely through PayPal, even if you don't have an account.
PayPal accepts Visa, Mastercard, American Express and eChecks. If paying by eCheck, your order will not be shipped until payment has cleared.
An existing Paypal account is not required to pay via this method. If you would like to pay with any major credit card, simply select Paypal as your method of payment in the Etsy checkout, click on the green "Pay with Paypal" button, and follow the steps to pay with a credit card. Paypal will simply facilitate the transaction.
International buyers are responsible for any and all duties, taxes or customs associated with your purchase.
All prices and quotes are in USD.
Payment is due at checkout. Unpaid items will be relisted.
All items are shipped in a gift bag and shipped in a bubble envelop for added protection or bubble wrap (sometimes recycled) in a smaller envelope.
PLEASE remember that shipping from Canada to the US or other countries can take sometime, if time is a concern please consider this before purchasing.
Typically purchases will be shipped via Canada Post within 48 hours of receiving payment.
If actual shipping & handling charges are less than the charged amount, I will refund the difference. Buyers are responsible for any and all duties, taxes or customs fees & brokerage fees associated with your purchase.
All packages are shipped via regular mail, world wide.
If you would like to have your item insured please contact me via Etsy convo for a quote.
I am happy to ship your item with a faster service. Please convo me for an express rate.
*Please keep in mind that I am shipping from Canada and although packages generally reach their destinations in 5-10 business days, it can take up to 30 days to receive your items. During the busy seasons (holidays) I cannot guarantee that a purchase will arrive by a certain date without a shipping upgrade.
In order to be kind to the environment occasionally re-use perfectly good packaging materials that I have received in my travels and purchases. If you do not want any repurposed/reused packaging materials used when packing your order please be sure to let me know when you make your purchase.
Refunds and Exchanges
I certainly hope you receive your item as you expected so please make sure you ask questions before finalizing your purchase. If for some reason, it does not meet your expectations, please kindly contact me to resolve the issue.
Exchanges or refunds are given if you are unhappy within one week of receipt of the item. It must be in new condition, and a refund or exchange will be for the purchase price. Please note that no refunds are given on shipping.
The buyer will be responsible for return shipping costs. A full refund of the purchase price, not including shipping, will be issued through PayPal upon safe return of the item.
Please note that custom orders are considered final sales, and will not be returnable/refundable.
For hygienic reasons I cannot accept returns on earrings.
Additional Policies and FAQs
We can make you a matching item to something you have purchased from us, or if you are interested in an item we sell but in a different color, please contact us and we will do our best to accomodate you.
We are open to wholesale (no consignments please). Give us a convo to discuss.
Prices in our shop are subject to change without notice due to the fluctuations in the metals market.
Last Updated April 11, 2012