EclectiStudio's Shop Policies
This is your one stop shop for a vast variety of handcrafted goods including scrapbooking and craft supplies, assorted paper products, gift sachets, favour bags, etc
I would be delighted to develop custom products for you based on your needs. Please reach out to me with your requirements!
We accept PayPal payments in US$.
Payment must be received within 3 days of receiving your order or I reserve the right to cancel the order and relist the item. All payments must be made in full before an order can be shipped.
Items that are shipped outside India may incur additional fees, taxes, tariffs, duties, or customs charges at the destination state or country. Since I cannot predict or calculate these charges, the buyer is SOLELY responsible for their payment, should they occur. Returns will NOT be accepted due to levy of these charges.
Orders will be shipped to the address listed in your ETSY RECEIPT (unless specifically instructed otherwise), not your Paypal address. Please make sure it is the correct address. If a package is returned to us because of an incorrect address, we will have to charge for shipping again.
We DO NOT ship to PO Box addresses.
Orders are usually shipped within 5 business days of receipt of payment. If shipping your order will take longer, we will keep you informed. We will notify you when the item is shipped out of our studio.
We offer the following 2 shipping options :
Option I : Courier
We will use a reliable courier company to deliver the goods well within 8-10 days. The advantage of this choice is
Ø Reliability of service - HIGH
Ø Tracking number provided
Ø Fast and reliable delivery
Ø Package insurance included in case of lost or damaged package.
Ø Refunds possible for the order value in case of non delivery or damage. In case of damaged goods, you would have to ship them back to me at your cost before an insurance claim / refund can be processed.
Option 2 : Indian Registered Post
Ø RELIABILITY of service - LOW to MEDIUM
Ø Tracking number provided but not reliable
Ø Delivery time is 4-6 weeks. However, please note that occasionally there can be shipping delays of 45 days or more which is beyond my control and depends entirely on the postal services.
Ø No package Insurance is included.
Ø There is NO provision for refunds of ANY KIND WHATSOEVER for non delivery or damage of contents
We highly recommend Option I to our clients though it is more expensive. The second option is provided only for the benefit of clients who are willing to risk delay or non delivery for the sake of economy.
In any case EclectiStudio is not responsible for any shipping delays using either mode as this aspect of order execution is beyond our control.
Refunds and Exchanges
Items once sold will usually not be taken back. Which is why we do our best to provide clear pictures and accurate detailed descriptions. We will also be happy to answer any additional questions that you may have about the products before you place your order.
We strive to create beautiful, high quality items for our customers. Each item is unique and some variations are inevitable due to the handmade nature of the products. Please consider these facts when evaluating merchandise for return or exchange.
Finally, we want all of our customers to be 100% thrilled with their order. If you have any questions for some reason you are not pleased with what you receive, please contact me first before you leave feedback. Open communication will solve most problems.
Additional Policies and FAQs
I also accept custom and wholesale orders. Please e-mail me your requirements to discuss this further.
I can also repeat past orders subject to availability of raw materials. Due to the handmade nature of some of the raw materials used, please be aware that any repeat orders could vary from the original due to difference in raw material lots.
I would be delighted if you leave me a positive feedback if you are happy with your purchase. If for some reason you are not happy with your purchase or shopping experience, I would appreciate if you could contact me and give me a fair opportunity to address your concerns to your satisfaction.
Last Updated September 19, 2012