Eleonora's Dolls House Creations
Eleonora79's Shop Policies
My creations are made by hand without the use of molds, with love and attention to detail, each piece becomes unique. Contact me for any clarification or request.
I accept PayPal payment.
If payment is not received within 4 days, I will send a message to you through Etsy Conversation. If there is no response within another 2 days, the order will be canceled for lack of payment.
Always let me know if you need more time.
I ship internationally.
After your payment, you should expect an email with information about shipping of your purchased item.
I ship within 48 hours in working days. However, if there are other orders, I am sending it all together at the end of the week.
Usually I ship via Priority Air Mail.
The delivery time depends on your location. Usually 3-5 days in Italy, and 5-10 days in Europe.
For the U.S. it takes, sometimes, even 20 days. But that does not depend on my will.
If you need a registered mail, please inform me in advance. The cost is $ 7,00.
If your items are not delivered, after 21 day please contact me!
If your country requires customs fees, these are your responsibility.
I always carefully pack the items. If any damage happens, or you are not contented please do contact me.
Please add me your accurate address, if it's not the same as the one in the PayPal system.
Refunds and Exchanges
If your item is damaged please contact me directly! I try to substitute the item.
I always add every information about my items, sizes, materials and photos, so you always know what you buy. If you need any other information, ask me before buying. If you are not contented after all, I offer refund but you are responsible for the shipping cost.
Last Updated April 26, 2012