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EngLavenderStudios' Shop Announcement

Welcome to English Lavender Studios!

* All items are made to order (unless otherwise stated in the listing). *

* Custom orders / large orders are welcome. Kindly contact me prior to purchase. *

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All items are made to order (unless otherwise noted in the listing), so processing time is required.

Unless otherwise stated, regular orders are shipped out within 6 business days of purchase and receipt of payment.

Custom or large orders will require additional time for creation. Large orders typically take 10 -15 business days to create, depending on the demands at the time of ordering. Customized orders may require additional time.

Kindly make note of production and shipping times when ordering your items. Average shipping times have been 5 - 10 business days.

Rush orders may require a 15% of total order fee depending on increased demands. Please inquire for current timelines (based on current work load and product availability).

EngLavenderStudios' Shop Policies

Welcome

Welcome to English Lavender Studios!

All items are handcrafted in my studio using high-quality materials.

Custom orders are welcome.

All items are beautifully packaged for gift giving or as a treat for yourself.

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Please note that items are shipped to your PayPal address. Kindly confirm it is correct before purchase.

Payment

At this time I accept PayPal.

Payment in full is due upon checkout.

Please note that e-check payments placed through Paypal typically take 3-5 business days to clear. Production on your order will not begin until it has cleared.

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Credit Card Customers: Please note that you do not need a PayPal account to pay for your order through PayPal. Click the payment button and there is an option to pay with a credit card without registering for a PayPal account.

Helpful Guide
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http://www.etsy.com/help/article/339

Shipping

All items are made to order (unless otherwise noted in the listing), so processing time is required.

Unless otherwise stated, regular orders are shipped out within 6 business days of purchase and receipt of payment.

Custom or large orders will require additional time for creation. Large orders typically take 10 -15 business days to create, depending on the demands at the time of ordering. Customized orders may require additional time.

Kindly make note of production and shipping times when ordering your items. Average shipping times have been 5 - 10 business days.

Rush orders may require a 15% of total order rush fee depending on increased demands. Please inquire for current timelines (based on current work load and product availability).

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Within Canada
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All small packages (e.g. single cards / tags) will be shipped by Lettermail via Canada Post.

Canada Post Lettermail delivery is generally between 2 - 5 business days (approximately one week).

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U.S.A.
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All small packages (e.g. single cards / tags) will be shipped by Lettermail via Canada Post.

Canada Post Letter-post delivery to the USA is generally between 4 - 15 business days, depending upon customs.

Tracking and delivery confirmation services are available for an additional fee.

Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

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International
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All small packages (e.g. single cards / tags) will be shipped by Lettermail via Canada Post.

Canada Post Letter-post delivery internationally is generally 10 - 20 business days (approximately three weeks), depending upon customs.

Tracking and delivery confirmation services are available for an additional fee.

Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

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SHIPPING COSTS
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Shipping costs include shipping and handling, postage taxes and the price of the mailer. Items will be packaged in the safest way possible, to ensure arriving damage free.

Should you require tracking, insurance or priority / registered mail, kindly contact me prior to purchase and I will provide you with a shipping quote.

Multi-item / large orders / custom orders, kindly contact me for a shipping quote.

Please note that buyers are responsible for any and all duties and customs charges that may be incurred.

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SHIPPING SCHEDULE
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I ship twice a week, unless otherwise discussed (custom orders, post office holidays, vacation).

Refunds and Exchanges

I want you to be satisfied with your purchase. In the event that you are not, kindly contact me so the situation can be rectified. Refunds and exchanges are considered on a case by case basis. Personalized custom orders are non-refundable.

Additional Policies and FAQs

INVITATION PROOF APPROVAL:

Kindly keep the proof approval process to 3-5 revisions. Additional revisions may be subject to design charges.

I will not start production until firm approval has been received. It is the client's responsibility to provide text free from errors. Please be diligent and proof your text prior to sending it for customized design.

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Thank you for your interest in my items. I hope you enjoy my work.

Should you have any questions or comments, please contact me.

Last Updated May 13, 2013