EstelaV's Shop Policies
Welcome to Felt me, the handfelted products shop.
Any order or question to: mundoestelar [!at] hotmail.com
Payment is accepted via Paypal.
You can contact me if you have any problems or questions regarding payment.
- Making your first purchase on Etsy? Check out this handy guide:
The products are shipped the first working day when the payment is received. The shipping fee includes the handling too. All the items are shipped by registered mail.
Usually it takes up to 3 weeks to ship internationally. European customers can expect one week. ( Ordered products take one week more )
Please note that buyers are responsible for any and all duties and customs charges that may be incurred.
Refunds and Exchanges
If you have any question about the product just tell me!
If you have received damaged or incorrect item, please contact me as soon as possible after receiving them and we will find some solution.
Additional Policies and FAQs
Colors you see on your monitor are not always the same as the real product. It depends on your monitor, so I cannot give you a guarantee that your monitor shows the colors in the right way.
All pieces are created by hand, so no two items are identical, but that adds value and beauty to the piece!
Last Updated February 9, 2011