EverMyHart's Shop Policies
Welcome to my shop's policies. All pieces are hand painted by me, using an enamel paint made especially for glass. The paint is rated dishwasher safe, top rack, but I strongly recommend hand washing, no harsh chemicals, and do not allow to soak, in order to preserve the brilliance of the colors.
I have an extensive rainbow of colors, and can do custom pieces if you have specific color choices in mind. Please don't hesitate to contact me if you have any questions.
For quickest shipment (also see shipping policy), please use PayPal. If you wish to pay by check or money order, contact me for mailing address. If you pay by check, I will ship the order once I have confirmation that the check has cleared your bank.
Most orders will ship USPS Priority Mail or UPS, which will require a physical address to ship to. However, I am always exploring the least expensive, most expedient way to ship.
For faster delivery, please use PayPal and orders will ship within 3 business days of receipt of payment.
If you need an item expedited, please send me a convo, and I can let you know what the additional shipping charge will be.
Refunds and Exchanges
All pieces will be shipped with a guarantee of no chips/cracks. However, since this is glassware, problems in shipping can occur. Always contact me immediately, if a piece arrives broken. Rather than returning the item, I would like photos of broken pieces for verification. Once I have received photos, the broken piece can be thrown away. If you are unable to photograph, I will need to have the broken piece returned to me, at your expense, before a replacement can be sent.
If an item is received damaged, please contact me within three (3) days for replacement procedure.
I will do my best to photograph all items in their entirety so you know exactly what you are receiving. If an item is damaged upon arrival, you may return it for a refund of the purchase price only or replacement of the item. Please contact me before returning any item to discuss the problem and return process. Return shipping costs are the buyer's responsibility. Requests for returns must be made to me within three (3) business days of receipt of the item.
I will email pictures of all custom orders. If a custom order is placed and upon completion and receipt of photos, you do not feel the piece accurately represents what you had in mind, you will not be obligated to complete the purchase of the item. If you choose not to purchase it, you agree that the item will become the property of "Created by EverMyHart" and will be added to my catalog.
I do accept returns but I handle each one on an individual basis. Please contact me within three days of your receiving your purchase. I want you to be completely happy with your purchase so please feel free to contact me if you have any questions or concerns. Any returns will be refunded for the price of the item and not the shipping charges.
Additional Policies and FAQs
All pieces can be customized to your choice of color or glassware style, as available. If you wish to custom order an item, I will email pictures of the finished piece before shipping. Custom orders are not refundable.
If you are looking for a custom item that will duplicate a logo or emblem, please remember that most logos and emblems (such as college, NFL, beer, etc.) are copyrighted and cannot be duplicated in entirety or in part. This is a legal issue and I will not produce anything that I believe to be infringing on a copyright.
Last Updated July 8, 2011