Eyvind's Alchemy : Transmuting rock and metal into art
EyvindsAlchemy's Shop Policies
Welcome to Eyvind's Alchemy!
Look for updates and new items to appear soon. Feel free to contact us with any suggestions.
Payments in PayPal and credit cards are good method- this is the simplest and fastest method however it is the most expensive (paypal keeps 3.5% of the total). Money orders are excellent but slower. If you choose to use this method please let us know in the "notes to seller" box or convo. When your payment is received we will ship the items.
If you cancel an order you will be refunded in full unless the items have already shipped. In that case you will need to return the item at your expense. When I receive the item then I will issue a refund of the items price. You will not be refunded the shipping costs as these cannot be recovered.
Custom orders are not refundable.
All orders should be paid within a week; if no payment is received after a week item(s) will be cancel and re-listed. Unless you need an extension on payment convo me ahead of time.
We use USPS Priority Mail when mail within the United States which will take about 2-3 business days to arrive at your destination. If customer wish to purchase insurance please let us know.
We use USPS First Class post when mail to internationals which can take 10 days to 4 weeks depending on the country but its a less expensive way of mailing. If you request we can use a faster shipment but this will cost more but you can expect your package within 7-14 days (this varies by countries).
Our processing shipping time is 3-5 business days from the order date.
Currently there are no insurance offer for international mails.
All purchases within California will be subjected to 8% sales taxes.
Custom orders are usually required about 2-4 weeks to complete and 3-5 business days for shipping processing time after orders have completed.
Items will come in kraft paper boxes (100% recycled) and will be suitable as gifts as they are. Rest assured that the items should arrive safe and sound as I will adjust for and cushion the more fragile items.
Refunds and Exchanges
If you receive your order and find it not to be what you expected return it within 14 days from the day you received the item and we can make a refund or exchange after we received the return item.
We are flexible. If there are any problems please contact us and we will negotiate a fair deal. Communicate and any difficulties will be smoothed out.
Example: You order a ring but it is too small- send back and we will resize it - gratis. (This only apply for items already made in shop).
Custom orders are not refundable because they cannot be re-sell.
Custom order Rings or Wedding Rings:
Customer(s) should make sure that they provide me with their correct ring size. Customer(s) will be responsible for alteration cost or resizing your ring(s) if not providing me the correct ring size. The cost of re-sizing rings are varies due to the difficulty off styles or techniques. Ring with stone setting are more difficult to resize because the stone cannot withstand heat when soldered so it may cost more to resize.
Customer(s) will also be responsible for shipping fees of shipping ring(s) back to me and return shipping.
I would take responsible if I am the one that mistaken your ring size and will fix your ring(s) at my own cost and time without charge to you. I also will pay for return shipping fees.
Additional Policies and FAQs
Care instructions for your jewelry:
Use polishing cloth on your jewelry to get rid of tarnish and bring out the shine of the metal. I recommended using Sunshine brand polishing cloth, it works very well on sterling silver, brass, and copper.
For items that are made in matte finish or brush finish, use a piece of fine steel wool to rub on surface of metal will retain that same finish.
For items that have stone: do not rub polishing cloth onto stone surface because it may scratch the stone.
We are still working out the rest of the policy details.
Generally we trust that our customers are honest and we work to provide the best products and services we possibly can.
Please contact us if you would like a custom item - we would be glad to make it for you.
You can contact us on etsy or our business email: www.eyvindsalchemy [!at] gmail.com
Last Updated March 24, 2014