Beautiful and magical things in polymer clay...
FaerieLightsStudio's Shop Policies
Thank you for visiting Faerie Lights Studio! I want you to be completely happy with your purchase so please read my policies. If you have any questions or special requests, don't hesitate to contact me!
I accept Credit Cards, Etsy Gift Cards, PayPal and Money Orders.
Sales tax is charged for all TX purchases.
Purchases are shipped within 24-48 hours of payment confirmation. All items are packaged in a sturdy cardboard gift box for giving or storing and shipped in a bubble or tyvek mailer.
I ship via USPS first class mail. Delivery confirmation is included for domestic buyers only. Please allow 4-6 days for delivery once you receive the shipment notification.
INTERNATIONAL BUYERS: International orders will be shipped via USPS first class international mail. All customs duty fees and taxes are the responsibility of the buyer.
If you wish to upgrade your shipping to priority shipping, please contact me.
Refunds and Exchanges
I want you to love your purchase.
Please read the item listing carefully and examine the provided photos. All photos are taken in natural daylight. Please note that colors may vary slightly from one computer to another. If you are unsure about a product or have questions, please contact me.
If an item is damaged or not as described, please contact me within 7 days of receipt for approval of return. Upon receipt of item in its original condition, I will issue a refund for purchase price minus shipping. The cost of return shipping is your responsibility.
Additional Policies and FAQs
I am happy to undertake custom orders. Please contact me to discuss your needs.
If your purchase is a gift that you would to be sent directly to the recipient, I can enclose a small gift card at no additional charge. Please let me know when checking out what message you would like to send.
Last Updated January 9, 2013