FavoredMemories' Shop Policies
Thank you for stopping by! I hope you had fun checking out my items! When trying to organize an event sometimes we feel overwhelmed, and I want to help you with that. I want to make sure I can help you find any supply you are looking for!
If you have any questions please contact me! I will respond ASAP!
Payments are made via PayPal. Payment should be made at the time of purchase unless you contact me to make other arrangements (I will usually cancel a sale if payment is not made within 3-5 business days). I will wait for all payment methods to clear before I ship the items bought.
To use PayPal you do not have to have a PayPal account, you only need to pay through their secure website. There you can use your checking account or credit cards.
I also accept card payments over the phone or in person. In the same way, I accept money orders, direct deposits, and checks.
For more information click http://www.etsy.com/help_guide_checkout.php
Shipping costs include shipping and handling fees, not just shipping. Many times, I count the items myself and I package them myself. This takes time which is why I also charge handling fees.
If you would like faster shipping and/or insurance please let me know so I can modify the shipping cost. If insurance is not agreed by the seller and buyer, any defects on the items is not responsibility of the seller.
My policy is to ship within 24 hours of cleared payment in the USA and 48 hours for international packages, this can vary depending on the stock availability of the item, or for an emergency situation. The only time when the 24-48 hour period extends is if it is mentioned on the listing or if it is a Friday, Saturday or Sunday, shipping will be on the following Monday.
Also, packages will not be mailed on USPS Federal Holidays. Here are the 2013 Federal Holidays when items will not be shipped until the next business day:
2013 Postal Holidays
• Tuesday, January 1 – New Year's Day (observed)
• Monday, January 21 – Martin Luther King, Jr. birthday (observed)
• Monday, February 18 – Washington's birthday (President’s Day)
• Monday, May 27 – Memorial Day
• Thursday, July 4 – Independence Day
• Monday, September 2 – Labor Day
• Monday, October 14 – Columbus Day
• Monday, November 11 – Veterans’ Day (observed)
• Thursday, November 28 – Thanksgiving Day
• Wednesday, December 25 – Christmas Day
*Many times, I can fit everything you need in a priority envelope costing you a flat rate of $8.10 or an express (overnight) envelope for $25.36 - This only applies to US addresses. The only way I can apply this price is if you contact me before your purchase so I can prepare you a special listing. THANK YOU!
Refunds and Exchanges
ALL sales are final :)
Unfortunately, I do not accept returns. If your charms or items are damaged let me know and I will substitute them asap (if they are factory related damages and are within the 30 days in US and Canada and 60 days Internationally since the purchase). If the damages are not factory related damages or if the damages occured while in transition (shipping), and insurance was not quoted, the responsibility of the condition of the items is no longer of the seller. I want my customers to be happy with their items! I use bubble wrap and try to protect the packages in the best way possible. If this is something you are concerned about, contact me for an insurance quote on your package. If we do agree upon a refund, the refund charges will only be for the cost of the items, NOT for the cost of the shipping of the item.
I also do not issue returns (or refunds), but if this is agreed upon due to defective pieces, then pictures will be required to show the defective or damaged pieces.
If an issue is not settled within 30 days of the purchase (within the US and Canada) and 60 days of the purchase (Internationally other than Canada), the seller has no fault of any damages, defects, errors or any other issue regarding the sale.
Additional Policies and FAQs
If there is any supply you are looking for and it is not listed in my store, then contact me I have many suppliers and I have pretty much the ability to get a hold of anything in the craft and supply world, so just contact me with any questions, or products you are looking for. I will do my best to assist you!
***** Our products are not intended for use by children under the age of 12 years. Many jewelry finding items contain lead and have the potential to be of harm to children under the age of 12. This is a US Government required disclaimer. *****
*****I am mandated by the state of Missouri to charge sales tax to all sales located in Missouri *****
Last Updated August 24, 2013