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Lake Orion, MI - Contact
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Shop Info
- FeltOnTheFly
- Opened on Oct 5, 2008
- Policies
- Request custom item
- 5638 sales
- 6772 admirers
FeltOnTheFlyWool Felt, Kits, and Hand-Stitched Gift-able Items |
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FeltOnTheFly's Shop Policies
Welcome
Welcome to Felt On The Fly and thanks for visiting!
I love custom requests! Just convo me (sign in to use this feature) with your color request and/or ideas, and I'll be glad to work with you. I also can switch out colors in any of the groups that you see listed in my shop. I can match anything you'd like. Send me a scrap of fabric or whatever you'd like to match, and I'll suggest colors and options.
Payment
You may pay using your credit card of choice, or I'm happy to accept payment through PayPal. You do not specifically need a PayPal account to pay. PayPal is simply the gateway for credit card payments. For details and help on how PayPal works, please click here:
http://www.etsy.com/help/article/361
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Regarding custom orders, I'm happy to create one for you. Just send me a message listing the colors, sizes and quantities you'd like along with your location - a zip code if you are in the USA, or a country if you are anywhere else in the world. I'll set up a listing and send you a direct link. Payment is expected within 24 hours. I reserve the right to re-list items that are not paid, at my discretion, usually after 24 hours if I have not heard from you.
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Michigan residents please note: 6% sales tax will be added to your purchase in your PayPal transaction.
Shipping
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Please be sure your address is correct. I ship to the address listed in your Etsy account.
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I will mail your purchase within three business days, although I frequently mail 'same or next day' as I know how nice it is to receive something right away!
I use the United States Postal Service for all orders. Shipping costs are listed with each item and are combined for multiple item purchases. The price includes delivery confirmation for domestic orders and a minimal amount for packaging and fees. If the postage is less than what you've paid, I'll credit the difference to your PayPal account.
First Class domestic mail generally arrives in three to five days. Domestic orders weighing 13 ounces or more are mailed via Priority Mail which generally arrives in two to three days, but is not 'guaranteed' to arrive in that time frame.
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ATTENTION INTERNATIONAL CUSTOMERS: Orders are typically sent via First Class Mail. That type of mail is quite reliable and is the most economical. HOWEVER...it also has the fewest services attached. First Class Mail has a tracking number, but that number is often not scanned by postage handlers outside the USA. That only means that we may not be able to watch the progress of your package at each stop along the way. International First Class Mail, depending on where you're located, can take two to four weeks to arrive.
Another option to consider is International Priority Mail. It is more expensive, but includes a reliable tracking number and insurance. Packages typically arrive (for most countries) in six to ten business days (although this estimate is not guaranteed). This method of mailing also includes insurance. If you are interested in upgrading your postage to International Priority Mail, please contact me for a quote.
Customs fees are the responsibility of the buyer. I am required to declare the actual value of the order on the customs form.
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Refunds and Exchanges
I want you to be happy with your purchase so if there is an issue, please contact me right away so that I can have the opportunity to work with you to make things right.
You're welcome to return any unused wool felt in it's original condition within three weeks of receipt. Unhappy with a color? Did you choose the wrong size? No problem! I will credit your account or exchange for another color or size. Please send me a message and let me know how I can help.
Additional Policies and FAQs
Safety Certification Information
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Consumer Product Safety Improvement Act of 2008 (CPSIA) compliance -
The CPSIA act was passed August 14, 2008 to ensure toy safety. The aim of the Act is to eliminate lead and pthalates (DEHP, DBP, and BBP) from children's items. All items intended for children must be under 100 ppm lead.
Natural fiber goods are inherently free of lead and the CPSIA recognizes this. In a January 9, 2009 bulletin, the Consumer Product Safety Commission exempted natural fiber goods (wool felt) from the certification process.
However, above and beyond the CPSIA act, my wool felt has been tested and found to be free of lead and heavy metals. This wool felt is in full compliance with the requirements of the CPSIA.
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European Toy Safety Legislation -
My wool felt meets the requirement of the British Safety Standards, EN71 norms, articles 1, 2 and 3.
BS EN 71- Article 1: Mechanical and physical properties for the safety of toys:
This is the European standard for the mechanical and physical properties of toys. It outlines requirements and test methods for assessing the associated hazards. The standard belongs to the BS EN 71 series which covers all aspects of toy safety, and provides the required details for compliance with the 2011 EU Toy Safety Directive. Manufacturers using the standard can ensure products are fit for purpose when used as intended.
BS EN 71- Article 2: A European Standard which specifies the categories of flammable materials which are prohibited in all toys, and requirements concerning flammability of certain toys when they are subjected to a small source of ignition.. It is part of the BS EN 71 Series of standards which covers a wide range of toy safety subjects.
BS EN 71 - Article 3: This part of this European Standard specifies requirements and test methods for the migration of the elements antimony, arsenic, barium, cadmium, chromium, lead, mercury and selenium from toy materials and from parts of toys except materials not accessible.
This wool felt is certified Pure New Wool by the "International Wool Secretariat". It is certified Free of Harmful Substances by Oeko-Tex Standard 100 Test-No 990585, which exceeds the levels of purity required by the CPSC regulations.
The Oeko-Tex® Standard 100 is a globally uniform testing and certification system for textile raw materials, intermediate and end products at all stages of production. The tests for harmful substances comprise substances which are prohibited or regulated by law, chemicals which are known to be harmful to health, and parameters which are included as a precautionary measure to safeguard health. A tested textile product is allocated to one of the four Oeko-Tex® product classes based on its intended use. The more intensively a product comes into contact with the skin, the stricter the human ecological requirements it must fulfill.
Last Updated May 12, 2012