textile art, rag rugs, patchwork, paintings & cards
FireHorseTextiles' Shop Policies
Hello! Thank you for visiting Fire Horse Textiles. Please check out my profile if you would like to know more about me and my work.
If you have any questions, please don't hesitate to drop me a line via the contact link on my shop page.
Payment via PayPal, please. You can use your credit card whether or not you have a PayPal account and they will perform currency conversions automatically.
Please be aware that some countries may impose import duties or other charges on imported goods. These are the buyer's responsibility to pay. Please check with your country's customs office, if in doubt - before purchase.
* I aim to post all items within 2 working days of receiving a cleared PayPal payment.
* Within the UK, items will be posted via first class post.
* Outside the UK, items will be sent via airmail (this usually takes between two and four weeks to arrive at its destination, but can take longer depending on Customs checks and delays due to Holidays).
* If you require insurance or a 'signed for' service, please contact me before payment so that I can amend your invoice.
Please note that security measures in the US may be causing delays to some deliveries. This article refers:- http://www.etsy.com/storque/etsy-news/an-important-note-on-international-postal-delays-11571/?ref=fp_blog_title
Refunds and Exchanges
If you are not happy with your item, please contact me as soon as possible, and I will do my best to sort out any problems amicably.
Additional Policies and FAQs
The copyright for all my artwork remains with me as the artist.
Import Duties/Customs Fees:
These charges (payable by the buyer) may be liable on some items - please check with your country's customs & excise office if in doubt, before purchase.
Julia K Walton
Dumfries & Galloway
juliakwalton AT gmail.com
Last Updated November 26, 2012