FondooCouture's Shop Policies
Thank you for choosing Fondoo Couture for all your lifestyle needs! I hope that you enjoy your item(s) as much as I did making them!
My Philosophy Stands: Be Fun. Be Unique. Be Creative! I try to always incorporate this in every item I make!
I accept payment through Paypal only. Payments must be made at the time of purchase. Always be sure to double check your order before finalizing. To cancel an order you must contact me within 24 hours of purchasing the item(s). After 48 hours of receiving your payment the item(s) will be shipped.
All items will be shipped within 48 hours of receiving your payment.
All items are shipped through USPS. Overseas order may take longer to arrive.
Please make sure that your provide the correct shipping address. If your billing address for PayPal/Etsy are different please be sure to note this. No refunds will be made to items shipping to the wrong address.
*Please allow 1-2weeks+shipping time to receive your custom order!
Once you receive your item please let me know!
Refunds and Exchanges
Fondoo Couture wants you to be happy with your order. If you find that there is an error or you are not happy with your purchase, please contact me within 14 days to discuss a refund.
Unless the matter has been discussed and agreed upon, I cannot accept returns/refunds on items: washed,worn, or tampered with in anyway.
*Please follow the washing instructions I have suggested below*
If you were unable to contact me within the 24 hours of purchase to cancel your order. You may send the item back once you receive it in its original form, unopened. For a refund.
Custom orders are Non Returnable and Non Refundable.
I regret that I am unable to refund shipping costs for returned items.
Additional Policies and FAQs
Because some of these items are hand stitched, they are delicate, I use iron on patches to protect the stitching on the inside of the clothing. Please be sure to take care of the item(s) and be safe when washing them. To keep the item(s) looking like new I suggest turning the item(s) inside out, placing the item(s) in a mesh washing bag and using the delicate cycle.
For Feather accessories, I suggest hanging the headbands instead of laying them flat to keep the feathers from bending.
Because the many of the feather accessories are handmade feathers may vary in size and shape from the pictured item.
**When the times comes to part ways with the item(s) purchased from Fondoo Couture, Please Do Not Throw it Out! Donate the item(s) to your local goodwill/thrift store or pass on to someone else. Everybody Deserves to Look Stylish!**
Last Updated October 17, 2011