FourPawsJewelry's Shop Policies
Thanks for visiting Four Paws Jewelry. I'm a small business owner with the goal of providing quality products at a reasonable price. Since dogs come in all sizes it's important that you order the size that best fits your fur friend. Sizing Guide: Remember that each item is individually made to fit your pet. To determine the best fit use a tape measure to loosely measure your pet's neck at the base, then add 1/2 - 1 inch to that measurement. If necessary round up to the next size. Collars should fit loosely, but not so loose that it can slip over your pet's head unopened or allow them to get a paw under it.
All collars are available in all sizes unless stated. When ordering a collar please include the size needed. Also, if you want to order multiple items please email that info to me and I'll adjust it on my end to allow you to do that without having to submit multiple orders.
Four Paws Jewelry accepts payments through PayPal, the Etsy direct checkout option using major credit cards, as well as gift cards. Each item is individually made after your order is received so allow 7 to 10 business days after payment is received for the piece to ship.
Each piece will be sent First Class via USPS. If you request a different shipping option it will be reflected in the shipping cost.
I ship items to the address provided by Etsy - please double check to make sure the info is accurate.
If an item needs to be returned the buyer will pay the shipping costs.
Refunds and Exchanges
Once you've received your item if you aren't satisfied with the purchase (i.e. color, fabric, size for example) I will gladly work with you to exchange it for another item of equal value or refund your purchase price within 5 days of receipt. The returned item must be in the original condition - new and unused . It's important to me that my customers are happy with their purchases and I will do my best to come to a mutually agreeable solution. Because this is a small business once an item has been used or shows signs of wear and tear Four Paws Jewelry will not issue refunds.
No refunds or exchanges on leashes unless it's an error on my part.
Keep in mind that items are custom made for you. It's your responsibility to make sure that you're ordering the size, length and width that is correct.
If you've received notification that your purchase has shipped - but you never receive it let me know. The lost item will be re-shipped.
Additional Policies and FAQs
All items in my shop are individually made by me in a smoke free, but not pet free environment. Collars and leashes should be either hand washed or machine washed on the gentle cycle in cold soapy water. They should be air dried by laying them flat or hanging them up to dry. Do not put them in a dryer.
Last Updated November 1, 2013