FragmentedSplendour's Shop Policies
Hello and welcome to Fragmented Splendour, where pretty things come to life! If you have any queries, please don't hesitate to contact me, I'm very friendly and promise not to bite! ;)
I'm always open to discuss custom ideas and orders, It's fun trying new things... It might even be named after you!
Payment is accepted only through paypal, sorry but I do not accept any other methods at this time.
Tip! You can pay with your card through paypal without having to have an account.
Please pay straight away when making your order, to avoid confusion and any delay.
I usually make a trip to the post office about twice a week, usually Tuesdays and Fridays.
Registered mail from royal mail is around £5 for international orders (sometimes more), but if you would like that added to something special, please let me know and I'll set up a custom listing for you.
UK orders! I send first class, if you would like your order sent signed for please message me (It will cost around £1 more) :)
I ship to your Etsy address, so please make sure this is the place you want your parcel to go to.
Please understand that Shipping fees also include Handling Fees. The fees cover the cost of postage as well as all the packaging materials.
+ PLEASE note that international buyers are responsible for any and all duties and customs charges that may be incurred.
Refunds and Exchanges
I make every effort to ensure customer satisfaction and ALWAYS make sure your item(s) are in perfect condition before I securely package them up and send them off to you.
I cannot be held responsible if your parcel is lost due to the mail service, that is something out of my control but we can discuss the matter and try to come up with a solution that suits us both.
If there does happen to be something wrong with your order when you receive it PLEASE do contact me straight away!
I will not issue a refund based on a customer changing their mind once the item has been sent and received.
Additional Policies and FAQs
All my creations are of course handmade, this means a lot of time and effort has been put into their devolpment and that they are special and should be cared for accordingly :)
My jewellery is meant for everyday wear and I try to keep it as affordable as possible. Most of my Jewellery uses plated metals and components unless otherwise stated that it is of higher quality (Gold Fill/Sterling silver etc)
If you would like a piece with real gold/silver, please message me and I can discuss with you the extra price (Please note I don't always have those metals in stock and may have to be specially ordered)
My name is Annabel and If you would like to contact me away from Etsy for any reason, you can do so via my Email - FragmentedSplendour [@] hotmail.co.uk
Last Updated April 27, 2012