FrannysHome's Shop Policies
Welcom at Franny's Home! here you can find handmade jewely and accessories; all items are entirely handmade by me in.
Please, feel free to convo me with any questions or doubt: I'll be happy to answer in order to make the transaction the most confortable possible for me and you.
I accept Paypal Paymen.
Please, keep me informed with convos, if you find any problems or difficulties with payment.
Items will be shipped within 3 days from the payment has been completed.
As I will ship to your Etsy address, please verify it's correct, or tell me in the messagge from the buyer if you need the item to be ship to a different address.
I ship worldwide through PRIORITY MAIL, that is the cheapest shipping way from italy. Please note that Priority mail doesn't provide a tracking number; if you'd prefer registered mail I can provide it with an extra cost, based on the weight of the item. Convo me with you're request before purchasing, and I'll communicate the extra cost.
Shipping within Europe takes about a week.
Shipping to the U.S.A. takes about three weeks; I saw, as a buyer here on Etsy from seller in the United States, that however a package can take also 4/5 weeks, due to customs controls. Please convo if your package isn't arrived within 4/5 weeks from shipping: I cannot be held responsible for losses or delays, but I will be happy to find an arrangment with you.
Duties, taxes and any other customes fees are completely charged to buyers
Refunds and Exchanges
I am not responsible for damage or issues during caused in trasportation, as I package my pieces with great care, in bubbles envelope.
However, please feel free to convo me for any problem, in order to find an arrangement toghether.
I'm available for refund or exchange, for items not damaged and in original conditions: convo me within 7 days of package arriving, to return it back and I'll refund you the price, except for shipping costs.
Shipping cost for return are intended to be paid by you.
I like my customers to be completely satisfied with purchase, please convo me for any doubt or questions about items, to avoid misanderstandin or dissatisfaction.
Additional Policies and FAQs
For additional information please convo me
Via Galileo Galilei 23/A
35020 Albignasego (PD) Italy
ceoldina [!at] yahoo.it
francesca.ceoldo [!at] gmail.com
Last Updated April 3, 2012