Enjoy.
WHO IS HAPPY FACTORY?
HAPPY FACTORY is a team: me (Clément) & Elise (my lover). I do all the designing & creating, & Elise does all the support, even if I want to give it up, smart advices, laugh and helps finding stuff that could be nice. She is also the model for the photos.
Everything you find in my shop has been designed & fabricated by us. Therefore, there may be slight variations between items, as they are all handmade & original.
© Clément M.& HAPPY FACTORY 2010
UPGRADES:
I also offer upgrades on your earrings. For an additional cost, you can upgrade your earring hook for a sterling silver hook for 1.50 Euro ( about 2 $)
Please message me prior to purchase so that I can make a new listing for you, specifically.
Not pierced? Not a problem! All earrings can be swapped into pierceless clip ons for 1 euro. just mention this while checking out.
Accepted payment methods
Returns & exchanges
Payment
With money orders/cheques, I will wait until payment clears before shipping your package.
Cash is possible if you come to my house. Ask me.
If you are having difficulties with the check-out process, please see this page: http://www.etsy.com/help_guide_checkout.php
Please pay within 7 days of placing your order, to avoid cancellations. Need more time? No problem -- just let me know.
Shipping
HAPPY FACTORY is located in Brussels, Belgium. Please keep this in mind when purchasing -- once an order leaves my hands I have no control over how long it may take in transit. Please be patient. :)
APPROXIMATE DELIVERY TIME FRAME:
WITHIN BELGIUM: 1-2 weeks - noticed that it could be 3 days but we never know...
WITHIN EUROPE: 2-3 weeks - noticed the same
INTERNATIONAL: 2-4 weeks
Shipping is via Belgian Post Office whenever possible. This is the most economical shipping, and should arrive within 2-14 days.
ABOUT SHIPPING COSTS:
My shipping costs are dictated by Belgian Post. I try to keep my shipping economical, but on orders including jewelry boxes (rings & fragile necklaces), cheap shipping is not available. Your jewelry will be packaged in a reusable drawstring gift bag or a jewelry box, depending on your order.
Please make sure that your etsy shipping address and your paypal shipping address are both updated and correct. I will send to your etsy address automatically; please leave a note in the "note to seller" section if you would like your package shipped to a different address.
Please double-check your address on etsy! I do not cover postage for missent shipments, sorry.
Your package will be marked with the appropriate value upon mailing. I do not falsify custom forms. Customer is responsible for any duty/custom charges.
Additional policies and FAQs
In an effort to reduce waste, I will not automatically pack an invoice with your shipment. If you would like a receipt other than the one in your email, please let me know and I'll do one up for you!
I also use recycled shipping/packaging materials when available. I combine wrapping when shipping multiple items -- if you would like separate packaging, or if your item(s) are gifts, please let me know and I will wrap them separately for you!
Custom work will be completed within 1-6 weeks, depending on the complexity of the piece & availability of supplies. I will be sure to let you know the time frame for your creation upon ordering.
Well, that's all of it! Thanks for taking the time to stop by and don't hesitate to message me with any questions, comments or concerns you may have.
Clément