HeathergemsJewellery's Shop Policies
WELCOME TO HEATHERGEMS.
Welcome to Heathergems Official Website Store
Unique Jewelry and Gifts Hand Crafted with Natural Scottish Heather
No Two Heathergems Are Ever Exactly The Same Making Each One Individual & Special
As seen on The Discovery Channel TV Show 'How It's Made'
Order Today for Fast Delivery Direct from Scotland!
ALL PAYMENTS RECEIVED BY BEFORE ITEM IS POSTED.
PLEASE READ THESE TERMS AND CONDITIONS OF SALE ("SALE AGREEMENT") VERY CAREFULLY.
THE CUSTOMER AGREES TO BE BOUND BY THIS SALE AGREEMENT AND ACCEPTS ITS TERMS AND CONDITIONS (UNLESS THE CUSTOMER HAS SIGNED A SEPARATE FORMAL PURCHASE AGREEMENT WITH Heathergems. IN WHICH CASE THE SEPARATE AGREEMENT SHALL GOVERN).
Important Information About This Legal Contract
This Sale Agreement is a legal contract between the Customer and Heathergems. The Customer accepts this Sale Agreement by making a purchase, placing an order, or otherwise shopping on the Site. (References to "you" or "your" shall relate to the Customer; references to "Heathergems" shall relate to Heathergems and its affiliates.) The terms and conditions of this Sale Agreement are subject to change without prior notice, except that the terms and conditions posted on the Site at the time the Customer initially places or modifies an order will govern the order in question.
This Sale Agreement constitutes the entire agreement between the Customer and Heathergems relating to the purchase or sale of goods or services on the Site. The Sale Agreement may only be modified or terminated with regard to goods or services that have been purchased or sold on the Site in a writing signed by Heathergems. Electronic records (including signatures), that are otherwise valid, shall be accepted under the Sale Agreement. The Customer consents to receiving electronic records, which may be provided via a web browser or e-mail application connected to the Internet; consumers may withdraw consent to receiving electronic records or have the record provided in non-electronic form by contacting Heathergems at the address provided below.
In the event of any conflict between the terms and conditions stated on your purchase order and this Sale Agreement or any terms and conditions on our invoice, you agree that the provisions of this Sale Agreement and our invoice shall control.
THIS AGREEMENT AND ANY SALES HEREUNDER SHALL BE GOVERNED BY THE LAWS OF THE UK WITHOUT REGARD TO CONFLICTS OF LAWS RULES. THE CUSTOMER CONSENTS TO THE JURISDICTION OF COURTS LOCATED IN UK FOR PURPOSES OF ANY SUIT, ACTION OR PROCEEDING ARISING OUT OF THIS SALE AGREEMENT.
Title; Risk of Loss
Title to goods herein being purchased is retained by the seller until goods are paid for by the purchaser and at that time title passes to the purchaser. Loss or damage that occurs during shipping by a carrier selected by Heathergems is Heathergems's responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is Customer's responsibility. Title to software will remain with the applicable licensor(s).
If goods herein being purchased are being purchased for purposes of export, the Customer must obtain from the federal government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void for goods exported outside the UK.
The Customer should inquire further regarding any questions. Any and all liability is only for the products purchased.
General Legal Disclaimer
Heathergems HEREBY EXPRESSLY DISCLAIMS ALL WARRANTIES EITHER EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER BY Heathergems IN NO WAY AFFECTS THE TERMS OF THE MANUFACTURER'S WARRANTY, IF ANY.
Internet connectivity requires access services from an Internet access provider. Contact your local access provider for rates, terms and conditions.
Pricing and Information Disclaimer
All pricing subject to change. For all prices, products and offers, Heathergems reserves the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances. High volume bids are welcome!
While Heathergems uses reasonable efforts to include accurate and up-to-date information on the Site, Heathergems makes no warranties or representations as to the Site's accuracy. Heathergems assumes no liability or responsibility for any errors or omissions in the content on the Site.
Limitation of Liability
Heathergems WILL NOT BE LIABLE FOR LOST PROFITS, LOSS OF BUSINESS OR OTHER CONSEQUENTIAL, SPECIAL, INDIRECT, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN. Heathergems WILL NOT BE LIABLE FOR PRODUCTS OR SERVICES NOT BEING AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE. CUSTOMER AGREES THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCTS OR SERVICES, Heathergems IS NOT LIABLE OR RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AGGREGATE AMOUNT PAID BY CUSTOMER FOR THE PURCHASE(S) UNDER THIS AGREEMENT.
ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR FUTURE, AND INCLUDING STATUTORY, COMMON LAW, INTENTIONAL TORT AND EQUITABLE CLAIMS) arising from or relating to this Sale Agreement, its interpretation, or the breach, termination or validity thereof, the relationships which result from this Sale Agreement (including, to the full extent permitted by applicable law, relationships with third parties who are not signatories to this Sale Agreement), Heathergems's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under the Code of Procedure of ARBITRATION-FORUM.COM (the "Code") in effect at the time the claim is filed. Notwithstanding any choice of law provision included in this Sale Agreement, this arbitration agreement is subject to UK law.
Hearings shall be held as provided by the Code. Each party shall bear its own cost of any legal representation, discovery, or research required to complete arbitration.
£3.95 UK Orders 1st Class
£8.95 UK Special Delivery
£7.95 International Airmail
£11.95 International Airsure Trackable
Free Shipping On All UK Web Orders Over £100
ALL ITEMS WILL BE SENT 1st CLASS WITHIN THE UK UNLESS REQUESTED OTHERWISE
ALL OVERSEAS ITEMS SENT INT AIRMAIL UNLESS REQUESTED OTHERWISE
Refunds and Exchanges
We are very confident that our fine handcrafted Heathergems will meet and surpass your expectations. However, if you are not completely satisfied for any reason, you may return your order within 30 days from the date of shipment for a full refund or exchange.
Returning Your Order
Please follow these steps to return or exchange your Heathergems item(s):
Send your item(s), original packing materials, and invoice to us by an insured courier and retain the tracking number for your records. We are not responsible for items lost or damaged while shipping.
Please do not write "jewelry" or any other jewellery related words on the outside of the package.
Send your package to:
37 Kyle Road,
Please read these terms carefully, print and keep a copy of them for your reference.
This website is owned and operated by Heathergems:
If you need to contact us, please e-mail us at sales [!at] heathergems.com
or call Customer Services during UK Office Hours on UK +44 (0) 1294 313222
Company registration number: No. 64226 (Scotland)
Making A Contract With Us
When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order.
Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order, and that a contract has been made between us.
We will not take payment from you until we have accepted your order. In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
If the goods are not available, we may supply you with substitute goods. If you decide not to accept the substitute goods, you will not have to pay to return them to us.
How to place order: Simply search and choose the product you require, add to basket and check out.
Cancellation and Returns:
This policy does not apply to the following goods, which for hygiene reasons are exempt from the right to cancel: [Earrings]
You can cancel your contract at any time up to 7 working days after the day of delivery.
To do this, please e-mail or write to us. You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer in the future. If you cancel, you must return the goods at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
This cancellation policy does not affect your legal rights — for example, if goods are faulty or wrongly described.
If there is a problem with the goods, please contact us. We will deal with the matter in accordance with your legal rights to the best of our ability.
Changes to these terms.
These terms were last updated October 2011 and apply to your order.
We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.
Thank you for choosing Heathergems, Scotland.
Additional Policies and FAQs
Heathergems Frequently Asked Questions - FAQ
Q. What are Heathergems?
A. Heathergems is a range of Natural Jewellery and Gifts made with Scottish Heather in Scotland. Heather is sustainably collected near Pitlochry and then dried, compressed and turned into our unique items
Q. Can I order specific colours for my Heathergems items?
A. Every Heathergem item is unique. No two are ever exactly the same meaning each single piece is a special individual, one of our major benefits.
We cannot guarantee that the colours you see on the website are the actual colours you will receive. If you ask for specific item colours we will look for pieces as near as possible to your request. Please use the Special Instruction Box at your order check out stage to specify individual colours and we will do our best to match. Please remember that each Heathergem colour is unique, natural, organic and depends on a number of factors including the type and age of the raw Heather material used.
Once again, no two are ever exactly the same, thank you!
Q. I placed an order for Heathergems, when can I expect to receive my package?
A. We pride ourselves on fast delivery here at Heathergems, shipping 92% of orders same day
Q. How much does delivery cost and what are my options?
A. We have introduced a couple of shipping options depending on where you are. We have two shipping Categories, one for UK Orders and International for all non-UK delivery. All UK Heathergems orders over the value of £100 UK Pounds are shipped free of charge. All Overseas Heathergems Orders over the value of £100 are £11.95 for Airsure Tracking Post
UK First Class
Shipped Royal Mail First Class £3.95
Please note that this method is not trackable with estimated Delivery Time of 1 to 3 Days
UK Special Delivery
Shipped Royal Mail Special Delivery £8.95
Guaranteed next working day delivery* if orders are placed before 12pm. Trackable and Signed For Royal Mail Delivery direct to your home or choice of delivery address
Orders Placed Friday AM will be delivered on Monday
*Subject to Stock Availability
International and Overseas Orders
Shipped Royal Mail Airmail (Par Avion) £7.95
Non Trackable and Not Signed For Airmail Delivery to Anywhere in the World
Estimated delivery time approximately 7 to 10 days
Shipped Royal Mail Airsure £11.95
Royal Mail Airsure is a Fast, Reliable, Trackable and Signed For International Delivery Service to your home, place of work or direct to family and friends as a unique Heathergems Gift from Scotland.
Estimated delivery time approximately 7-10 days
Q. If I choose Airsure Trackable how do I track my order?
A. Once your order has been despatched from Heathergems we issue you a Tracking Number on your Delivery Confirmation email. When your order has left the UK you use your own countries Postal Service website for local delivery tracking. For example in the USA, its www.usps.com When in your own country Postal Service use your tracking number to see exactly where your order is and when it will be delivered to you. For a list of other country Postal Services click here Post Office.com
Q. What happens if my delivery is taking much longer than expected to arrive?
A. If your orders is taking longer than it should to arrive, please allow 28 days from date of shipping then contact us by email at sales [!at] heathergems.com and we will begin our delayed delivery investigation procedure, thank you
Q. When is your Visitor Centre and Factory Outlet Shop Open?
A. We are normally open in Pitlochry, Scotland Seven Days a Week from 9am till 5pm.
During the Summer months we may open extended hours, and in Winter may close some Sundays so please see Visitor Centre Page for up to date details
Q. I may have a requirement for a Corporate or larger bulk single order, can you help?
A. Yes. We have extensive experience in the Corporate Gift Market and can brand Heathergems gifts to suit your needs. If you have a larger order for Corporate, Bulk or other Special Circumstances please send an email to sales [!at] heathergems.com detailing your idea and we will advise
Q. Do you sell or trade any of my information?
A. No, absolutely not.
We do not sell, trade, or share any of your information with anyone under any circumstances
Q. Can you make special designs?
A. Sorry but the Heathergems process is complicated and we only produce our own unique range of designs
Q. Can I return Heathergems Earrings?
A. No sorry, for hygiene reasons we cannot accept returned earrings
Q. Where does the Heather come from?
A. We sustainably source all of our Heather locally from moors near Pitlochry in Scotland
Q. Where do the colours come from?
A. The colours are dyed using natural dyes
Q. Can I buy pieces of the heather to make my own jewellery?
A. No sorry, we need all of the heather material to make our own designs
Q. Can I wear the jewellery in water?
A. As Heathergems are made from natural materials it is not advisable to let them get too wet. The Lacquer does provide some protection from splashes but our gift Cake Slice, Cheese and Butter Knives, etc are not really recommended for dishwasher use
Q. Can I buy bundles of heather?
A. Sorry we do not sell these at present
Q. How do ring sizes compare from UK to American?
A. They do differ but all Heathergems rings are adjustable in size so should fit everyone
Q. When will my credit card be charged?
A. Credit cards are charged at the time of the order, before your order is shipped. You will receive notification by e-mail when the payment is approved and then another email when your package has left our building
Q. I forgot my account password. How do I retrieve it?
A. If you forgot your password, you can retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process when placing a new order
Q. What is your returns policy?
A. Our returns policy is available on the Terms of Sale agreement
Q. How do I contact you?
A. Our Heathergems contact information is provided on the Contact Us Page
Q. What sizes are your rings?
A. All Heathergems rings are adjustable in size so should fit everyone
Heathergems we understand your concerns about the security of online transactions. Therefore, our site is equipped with the most advanced Secure Socket Layer (SSL) technology available to ensure the privacy of any information you submit through this site.
Heathergems Delivery & Shipping Rates: from £3.95 UK, £7.95 International
Choose to add Airsure Tracking to your Order for complete peace of mind
FREE UK Shipping On All Online Web Orders Over £100
We are very confident that our fine handcrafted Heathergems will meet and surpass your expectations. However, if you are not completely satisfied for any reason, you may return your order within 30 days from the date of shipment for a full refund or exchange. Please note that for hygiene reasons Earrings are excluded from this returns policy.
Returning Your Order
Please follow these steps to return or exchange your Heathergems item(s): Send your item(s), original packing materials, and original invoice to us by an insured courier and retain the tracking number for your records. We are not responsible for items lost or damaged while shipping.
Please do not write "jewellery" or any other jewelry related words on the outside of the package for obvious reasons.
Send your package to:
Charles Buyers and Co.
37 Kyle Road, Kyle Estate,
Please read these terms carefully, and print and keep a copy of them for your reference.
This website is owned and operated by Heathergems.
If you wish to contact us please e-mail sales [!at] heathergems.com
or call Customer Services on +44 (0) 1294 313222 during UK office hours. (9am to 5pm GMT/BST)
Company registration number: No. 64226 (Scotland)
Making a contract with us.
When you place an order with us, you are making an offer to buy goods.
We will send you an e-mail to confirm that we have received your order.
Last Updated July 11, 2012