HestiaJewelry's Shop Policies
Thank you so much for visit my handmade jewelry shop, hope you see something that you like here. I would be happy to help if you have any question:)
All the jewelry is handmade my me, each piece is unique.
I accept Paypal / All major credit cards.
For Credit Card Customers you don't need a PayPal account to pay for your order through PayPal. Just click on the payment button and it will give you the option to pay with credit card.
Please let me know if you have paypal issues!
For new buyer pls check out the new checkout page for payment:
***Please see my Shop Announcement before placing an order***
Your Order will ship to your Etsy Address that you have given.(unless you stated other address)
All of the order will be shipped by Registered mail with a tracking number, which mean you have to sign to receive or a notice will be left for you to pick up) , to be more safe and clear to both buyer and seller.
I ship Worldwide from Hong Kong. Usually take 7-20 business days for shipment(not include sat &sun). This is the estimate days of arrival, i could not guarantee the shipment time due to sometime there might be delay from the unexpected things like post office/ weather/ custom check can be take up to six week.
Please contact me if you want a Shipping Upgrade.
Refunds and Exchanges
If for some odd reason the jewelry is damaged when it arrive/ or you are unsatisfied with any item you purchase, please contact me first before giving any negative feedback, I would be happy to resolve the issue with you!
Shipment charge is not refundable.
Unclaimed order that returned will not be refund, so make sure to track you order mail status.
Additional Policies and FAQs
Care for sliver jewelry.
Do not spray perfume/ chemical products directly onto jewelery as this may cause unpredictable changes in its appearance.
It is advisable to take all jewelery off prior to contact with water or before swimming. To avoid tarnish / discoloration kept jewelery separately in dry place with containers from other metal.
Clean your jewelery regularly. Brush gently with an tooth brush under soap and running water or invest in a good polishing cloth to maintain its shine.
Last Updated April 20, 2013