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HomemadeLeather's Shop Announcement

Shipping:
We will ship out orders within 3 days, upon receipt of payment. If everything goes smoothly during the transportation, the transit time will be 3-5 days.
Our contracted express company is DHL, we will send a tracking number to customer, once it's available.

Feedback:
We cherish every feedback left by our customers, so we hope when the transaction is complete. If you are content with our products and service, please leave us a positive feedback, it will give us more strong power! Of course, if there is any disappointments, please contact us timely, we'll try our best to find a best way to resolve it.

Customs fees:
In most time, the buyer need not pay any customs. We will declare it as a gift / sample with low value to avoid the tax. But sometimes in some countries, the customs officer may be strict. we don't accountable for any customs fee, Please check out the customs policy at your own place. If you have to pay the customs fees, it is your duty to your own country, the buyer should understand this situation.

About color & leather:
we can not guarantee that the color of our products will be exactly the same with the photographs you saw. Please note that slight color difference should be acceptable due to the light and screen.

Returns & Refunds:
We will give full refund only if there is defect and error in material and workmanship. Refund will be given after receipt of the return item. It must be returned within 3 days of receipt and in the same conditions and packagings as it was sent in. You must contact us before shipping any items back.

We do allow exchange other items in same value if customers don’t like the style. Refund will be not allowed, if there isn’t any defect and error in our products. However, customers are to bear the freightage of the return and exchange. Also, buyer should return the item to our warehouse within 3 days after receipt and in the same conditions and packagings as it was sent in. To save your cost, please choose your favourite items when you are purchasing.

We also allow cancellation before shipping out the order. Kindly please inform us to cancel the order for you, before we ship it out to you.