HousewifeOnHoth's Shop Policies
Hi there and welcome to Housewife on Hoth's shop policy page! I want our transaction to be smooth and positive for both of us so please take a look at the information here before making a purchase. If you have any questions, feel free to contact me...I'd love to hear from you!
All orders are to be payed through PayPal. Payment is due at the time of purchase unless arrangements are made with me beforehand. If I don't receive payment in a reasonable amount of time, I reserve the right to cancel the transaction.
FYI - You do not need a PayPal account to pay for your items through PayPal! You can still choose the PayPal option during checkout. After you submit your order, click the "Pay Now" button. Scroll down and you will see the option to pay with a credit or debit card WITHOUT having to sign up for a PayPal account.
-Shipping to Canada and the USA
-All items are shipped with tracking and insurance
-Items (excluding custom orders) will be shipped within 5 days of payment (most things will be shipped sooner than 5 days but sometimes a long weekend will cause a slight delay)
-I will not mark items as gifts or otherwise try to get around Customs or duties so please don't ask!
-Please be aware that items shipping from Canada to the USA can take time to clear Customs. I try my best to make sure that my items get to you in a timely fashion but I have no control over delays caused by Customs. Remember, good things come to those who wait! :)
-If you are an international buyer interested in my items, please contact me so I can determine what shipping costs would be to your country. Then I can set up a custom listing for you!
Refunds and Exchanges
In the event of a lost or damaged item, I will be more than happy to refund the purchase price minus the cost of shipping. That said, if you are just plain unhappy with your purchase, please do contact me and we can try to work together to solve the problem!
Additional Policies and FAQs
As much as possible, I try to use environmentally friendly shipping materials. That means recycled tissue and wrapping paper and, most likely, a repurposed box. So don't be surprised if your item arrives in a cereal box or the packaging from a military ration! :) However, should you wish for your item to be gift-wrapped, I can do that for no additional charge. Just let me know if it's for a man, woman, boy or girl or give me a colour preference in the Notes to Seller section of the checkout process.
Turn around for custom orders will be 1 - 2 weeks not including shipping time. Most orders will take closer to one week than two (and often only a few days) but items that require materials I don't have on hand may take the full timeframe.
For those with pet allergies, please be aware that I have a dog and 3 cats. They don't sew but they do sometimes hang out with me while I do so I can't guarantee that there won't be some contact between them and my materials. If your allergies are severe, please consider this before making a purchase from my shop!
Also, please keep in mind that every computer monitor displays colours differently. I've done my best to give an accurate rendering of the colours of my items, both in the photos and the written description, but I can't guarantee that your computer will show you an exact, true to life representation of those colours. If you have something *very* specific in mind when it comes to colours, please convo me before purchase so both of us can be sure you'll get what you are looking for! :)
Last Updated October 27, 2013