IdentityProductions' Shop Policies
Welcome to the Identity Productions shop! Canadian, home-made geekery, art and more!
We started this little business in 2012 from home, born from our love for costuming, crafting and creating! Inspired by comics, cartoons, shows, tv, video games, books, fantasy, and fandom we bring to you a wide range of quality, unique products at fair prices!
We make things how we'd want them to be for ourselves, that means quality fabrics, attention to detail and always full of awesome!
Most of our products are 100% hand-made with a few exceptions for printing companies (usually local) which print our own hand-made art!
At this moment we accept paypal only, we require payment within 48 hours of purchasing an item from our shop.
We ship with Canada Post, please see specific ad for details about production time and type of shipping/delivery standards.
Please be advised that we will NOT be held responsible for any postal company's mistreatment of the package or lost in transit package. We keep records/proof of shipment and can provide yours upon request.
There is no coverage or tracking on the regular shipping options, please contact us prior to purchasing if you would like to purchase upgraded shipping/tracking, this is the only way to protect your package from loss or damage in the mail. You may want to do this especially if you live in an area that has un-trustworthy postal companies.
If you have any other questions or requests simply send us a message and we'd be happy to help and do our best to accommodate your needs!
Refunds and Exchanges
If you have an issue with any of our products please contact us through a message and we will be happy to work something out with you!
We strive for a high quality product and good craftsmanship, if you find that the product you received is not to our standards or damaged by our doing we will exchange it or give a refund at the buyers request. We do require photos of the damage and that the item be shipped back to us upon our request. Our first priority is that you are happy with your purchase and we will do our best to resolve any problem you have, please do not hesitate to send us a note, please do not leave bad feedback right away before we have a chance to fix the problem.
Additional Policies and FAQs
Q: I want something I don't see in your shop, do you accept commissions?
A: YES, we take commissions for sewn projects as well as crafts and artworks! Send us a message with your request and we will tell you if we can or cannot meet your request!
You can find my artwork commission prices and examples here: http://identitypolution.deviantart.com/#/d5c34gp
Q: I need my item ASAP! Can I get faster construction/shipping service?
A: We understand that sometimes you need things in a hurry. If you need something by a specific date just send us a message with the date of your event and we will see what we can do about making sure you get it as fast as possible!
Rushed construction orders (any time under regular construction mentioned in ad) are charged a 25% of the item cost as our rush fee. Extra shipping costs for express shipping when requested are charged to the buyer.
Q: Are you a pet free home?
A: No, we have an adorable little munchkin cat (who is not allowed in our sewing room but still manages to get a few hairs on things) All products are rolled down with a lint roller before being mailed out but if you have any allergies please let us know in the 'buyer's notes' section upon checkout.
Identity Productions is run by Damien Murphy and Rebecca Bakels.
identitypro [!at] hotmail.com
Last Updated January 30, 2014