ImaginationCouture

CURRENT CREATION TIME 4-5 weeks on single item orders.
STATUS DETAILS ~ paid SINGLE item orders thru APRIL 20th are on my table. Fast>> to ships go out in 3-5 business days or less! Multiple item purchase's go out in 1 - 3 weeks longer than single item orders depending on quantity ( amount of items) ordered. Gratitude for your patience ^i^

Q & A?

Why does it take so long to get an order?

A.) Creation times can vary for the following reasons;

- If I receive 5-10 orders in a day- each day & I can create about 15/20 orders a week so I get backed up.

- Every morning I do get 1-3 hours of correspondence work, email & convo's
take me away from my studio & slow me down.
( Please note size/color,need by date's if this applies)

- If I am working M-F around kids,home,work & life I can only go so fast , and create the quality you deserve in your handmade props.

- If you are an international client, customs may hold your order up
( as long as they like) , and I have no control

- I may be waiting on supplies ~ Sometimes I will get a run ( out of the blue ), on twin sets , or get a multiple item purchase that will deplete my entire supply of a certain item...this will cause one particular prop/order to go out later then another.

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Please bare in mind that I am an artist at heart, a mother of four, & a fundraising & spiritual person ~ not a corporation. I always try to do my very best for you (=*

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POST CLOSED NYE & NYDAY 12/24 , 12/25, 12/31, 1/1/13 , 1/21/13 MLK Day
Presidents Day FEB 18 , Good Friday & Easter MAR 29, & 31ST, MAY6 is Labor Day, May 27th is Memorial Day


Custom / Wholesale/Multiple purchase items may take 3/4weeks but if you have a custom order this time frame depends on originality of order and sketch design if original.

**** Creation time greatly depends on in stock supplies vs. demand and does not include dresses which take considerably longer than wings and small items or multiple purchase orders****

*I ship on Monday , Wednesday, Friday to save the gas and added shipping expense to you =) Packaging, Shipping Box, Shipping Rate & Fuel are included in shipping price.

I often upgrade to priority mail in the US as a courtesy to get your packages to you asap! Free ship items do NOT get upgraded to priority mail so please expect regular ship times on all free ship sales.
Regular ship times are usually 5-7 business days after creation time ,so if I can get your package to you faster I will always try my best (=*


Please feel free to "like" my new fan page on Facebook to get in on special discount codes ^i^ www.facebook.com/imaginationcoutureprops


Contact Info:
http://www.facebook.com/AngelsEveryday - my friends are full at 5,000 so please stop by my fan page here: www.facebook.com/imaginationcoutureprops
or my blog
http://imaginationcouture.blogspot.com/
email:email: sojo.maxs.lovebugdesigns [!at] gmail.com
Etsy convo : www.imaginationcouture.etsy.com BEST PLACE TO CONTACT ME AND GET SAME DAY RESPONSE M-F
I do not use the old Etsy email addy of imaginationcouture [!at] gmail.com



My Policy info:

After ordering & cleared payment you can check your invoice receipt and see the status of your order at any time *=) You will receive notification via convo/email when your item has been packed for shipping. Please remember M-F are business days unless there is a U.S. holiday. Ex: 5 business days = 1 week Mon was Memorial day so it did not count as a business day.

***ALL items are made to order unless ready to ship is in the description & title ***


Please add 3-5 days shipping to account for when you will receive your handmade props. (U.S.) Please add up to 2 weeks for international orders. It takes about 1 month after ship date to get items to Asian Countries- sorry, but it is literally the "slow boat to China" that ships your packages & holds them up in customs *=C

***Addendum 3/6/13 I am no longer shipping to Asian Countries due to customs issues***

If you have an upcoming shoot please let me know via message on your receipt at checkout and I will try my best to accommodate your plans & you can request purchase a priority upgrade listing for small items to ship faster also.

Please understand that I try to make my creations as quickly as possible, but I do want them to be beautiful 0=)
If I get behind I will ship priority in the U.S. and send an extra gift for international orders >i<

ALL ORDERS ARE MADE TO ORDER UNLESS IT SAYS "READY TO SHIP"
in the description or title *=)

Other shipping information:


~If you would like to check your status on a pending order..please check your invoice "shipping status" as your item may have been shipped already, or you can convo me here on Etsy for an update if your item has not been shipped as of yet >i<

~ If you order a ready to ship item with a made to order item & you have a combined shipping discount the orders will be shipped together at the current processing time ,unless you convo me ahead of time to ship the ready made first.

***this does not include creations that have a processing time in the description so please add the creation times ex: an item that takes 2 weeks may take up to 4 weeks at busy times***

RETURN POLICY:
Due to the nature of the Prop business there is a no return policy, exceptions have been made if the item ordered is the wrong size, poor fit, or not as expected if I receive written notification upon day of delivery. Upon this happening, the item would have to be returned within 3 business days after delivery and buyer would just pay the shipping fee over again to receive the same item in the proper fit.

All items are handmade so please be prepared to wait up to 2 - 4 weeks depending on CURRENT processing times, as I do get many orders at a time on occasion , especially around the holidays when angel wings are in high demand for photo props ^i^