IndividualExpression's Shop Policies
Welcome to the IndividualExpression
Etsy handmade jewerly shop.
If you have any questions about my shop policies, please convo or email me individual.expressions [!at] hotmail.com
I try respond within 24 hrs to all inquiries
you can learn more about me and my jewelry in the profile section of my shop.
if you are new to Etsy - check the link
I prefer payment via Paypal, however I will accept a major Credit Cards and Money Order (please convo me)
Sales NOT paid within 72 houres will be voided.
If you have any problems with the payment process, please contact me.
New York state residence please add 8.875% sales tax
I ship within 48 hours of payment via USPS priority mail with insurance and trucking number.
Please ensure your Etsy address matches your Paypal address. Orders will be delayed if they don't. I'll have to confirm the correct address before shipping. I WILL NOT ship the item until you have confirm the correct address.
Shipping prices also includes the price of packing.
I place each jewerly piece in a zipploc bag, and ship in a box or bubble envelope. I do like to reuse like new boxes when possible.
Custom taxes are not included in shipping cost
Please note that buyers are responsible for any and all duties and custom charges that may be incured.
RESIDENCE PICK UP available
Refunds and Exchanges
I guarantee all my work, so if a piece breaks with regular wear, I will fix it free of charge.
I prefer to not exchange jewelry once it has been purchased, but contact me as soon as posible and let's talk about it.
Item must be return within 7 days after you received your purchese. It must be in original condition.
Shipping cost will be subtracted from your refund and/or exchanges. You are also responsible for return shipping
INTERNATIONAL RETURNS will not be accepted due to customs fee.
I don't want unsatisfied customers and will do my best to resolve the issue promptly!
Additional Policies and FAQs
All jewelry is hadmade.
If you are interested in custom work, please email me
individual.expressions [!at] hotmail.com
Custom orders are not returnable.
Custom orders require a 50% deposit for order to begin. The remainder is due when order is complete.
if you need more info please convo me or email me
individual.expresions [!at] hotmail.com
Last Updated February 29, 2012