Handcrafted Gemstone and Bridal Jewelry
JCGemsJewelry's Shop Policies
Welcome to my jcgemsjewelry store, and are glad to meet all the communities at etsy. We will be gradually listing more beautiful handcrafted earrings and necklaces, so please do visit back regularly to check out our new created design items.
Please kindly communicate first before leaving unfair feedback, a simple communication is the way to resolve any problem and unhappiness, item can be damaged during transit without our control and I am always here to help, as customer satisfacton is my goal to achieve. But if you don't communicate first, I can't help you, so please communicate first to help me in order to help you. Thanks for your understanding :)
Payment should be made within 1 day of purchase.
Australian and International buyers: We only accept Paypal.
If you do not have PayPal, no problem you can pay via credit card without having an account. Simply click on the paypal icon at the checkout and then choose your credit card preference and follow the prompts.
Here are some steps of how to make payment with a credit card:
If payment is made directly from other account holder's name other than the buyer's name, we have a policy that we have to communicate with the account holder directly to confirm for the payment and the purchase. Please provide the payment account holder's email address, so that we can verify the purchase and the payment, otherwise the order purchase cannot be completed until the above is done. Thanks for your understanding.
Registered mail service must be used for items to be shipped to AFRICA, SOUTH AFRICA and BRAZIL. We are sorry for the inconvenience due to high potential of items being lost or stolen, otherwise we are NOT responsible for any items not arrived for the above reason. If you need registered mail, we are please to arrange it for you, please contact me for the charges, normally ranged from $20 - $30, depends on which country.
CURRENT LEAD TIME:
Lead time is currently 3-5 working days, and 2-3 weeks for bulk order. Order will only be processed once payment is cleared (not counting public holidays and weekend), and please allow approximately 7 business days (Australian Buyers) and 15 working days (about 3 weeks for International buyers) for the items to arrive, excluding public holidays and weekends.
SHIPPING TIME :
Once item is shipped, please allow 3-5 business days (Australian Buyers) and 10 - 15 working days (about 2 - 3 weeks for most International buyers) for the items to arrive, excluding public holidays and weekends.
If you need them for a specific date, it is important that you contact me first, or leave me a note at the check out box.
Please kindly note that this is the general approximate time, but once item is shipped, it is out of my control, so this is not a guarantee timing as I can't predict what is going to happen while parcel is on its way to you, but mostly the timing is quite accurate. Most of the time the parcel might have been stolen if it hasn't arrived for 30 days, so I do STRONGLY suggest at least a registered mail to avoid disappointment for the lost item, as I DO NOT hold responsible for item that has been lost or stolen. Please see below the charges for registered mail, or contact me for further details.
Normal Airmail $3.50 or $ 6.50 (for bigger item) postage and packaging fees (No tracking service available)
Express post : 12.00 with only $50 insurance cover (tracking number will be provided)
Express post platinum: $15 with $100 insurance cover (tracking number will be provided)
Normal Airmail $5.00 or $12.00 (for bigger item and gift boxed item due to the thickness of the gift box) postage and packaging fees. (No tracking service or number is available)
Registered post: $20 (you are require to sign the item for security reason)
Pack and Track Service - $20 (tracking number will be provided)
Please contact me if you prefer a registered post to avoid a lost or damaged package.
Insured shipping: $25 ( no tracking no is available, but you will be reimbursed if parcel has gone missing)
Registered mail with insured shipping must be used if total purchase value (not including postage) is more than:
$100 for Australian Local Buyers
$150 for International Buyers
Items for Australian buyers will be sent via free upgraded registered mail for order more than $50, and buyer is suggested to upgrade with an insured shipping for orders more than $100.
Items for international buyers will be sent via normal airmail, with a custom number, which is not a tracking number.
As all normal airmail has no insured shipping and tracking service available, we strongly recommend insured shipping or registered mail service, as we DO NOT responsible if items are damaged or lost during transit if you are not insured or registered. All pieces are carefully inspected and carefully packaged for extra protection in a padded envelope. Please let us know if you want to take up registered mail or insurance, we can get a quote for you from Australia Postal Service.
We are not responsible for your local custom tax. If there is any special requirement that you want us to attach, please kindly let us know, as we do not know your local custom requirement, and we are not responsible for any custom tax issue.
All items will be sent without invoice, if you need a copy of the invoice to go with the package for custom tax purpose, please make us aware and we are happy to help out.
Any unauthorized return item due to custom tax issue will not be accepted.
Thanks for your understanding.
Refunds and Exchanges
-For our return policy , we allow items to be returned within 7 days in its unworn, unwashed and original condition. Item must be returned to us with a Return Authorisation (RA) number provided by us, any unauthorised return item will not be accepted. Refund will be made MINUS the shipping fee. (Fees will be charged on return items, please see conditions below for all returned items)
-Returned items can be used to exchange for any item in shop within 14 days (for local customer), and 21 days (for international buyer) of the day of original purchase. Customer is responsible for shipping order back to us.
Refund will be made via paypal after return item is received by us or you can provide a tracking number for your returned item.
All authorized returns will be subject to a 30% on restocking charge and all other potential charges will be withheld from refund amount. Shipping charges will not be refunded.
All authorized returns will be subject to a 50% on restocking charge and all other potential charges will be withheld from refund amount. Shipping charges will not be refunded.
CANCELLATION OF ORDERS
All cancelled orders will be subject to a 10% cancellation fee due to any reasons, and 30% cancellation fee if the order has already completed or partially completed. Deposit paid on a special order will not be refunded if the order has already completed or partially completed.
Order cannot be cancelled if the order is a personalised designed items and the items have already completed or partially completed.
Items considered defective must be authorized by us. We are willing to fix items if damage happened during transit , however, it is rarely happened, since all items have all been inspected and wrapped with care before items are sent. If damaged item is allowed for returns as per the discussion between the seller and buyer, buyer MUST return the item to seller within 7 days as per the discussion, returns won't be accepted after 7 days.
RETURNS AND EXCHANGES are subject to the following restriction:
-Earrings cannot be returned due to hygenic reason.
-Items that have been worn and damaged due to client negligence cannot be returned.
-Custom orders and engraved items are not returnable. Unless there was an error made on our part, we will happily exchange your order.
- All sales items marked sale are FINAL. There will be no further discount, returns or exchanges of those items.
Additional Policies and FAQs
Caring Instruction for jewellery:
All our jewelries are made using the best quality of 14kt gold filled, gold vermeil, sterling silver and 16kt gold plated tarnish resistant material, but in order to keep the jewelries long lasting, the little tip is to avoid jewelry touching with water, perfume and spray etc, and always keep them in an air tight jewelry pouch when not in used :)
Last Updated November 11, 2013