Handmade Jewelry Celebrating Nature's Beauty
JKistlerStudios' Shop Policies
WELCOME to my Etsy shop! If you have any questions, please ask before buying so I can ensure you will be pleased with your purchase. I work hard to maintain a high standard of craftsmanship, as well as customer service. See below for detailed info about jewelry sizing, alterations, and materials.
All items from smoke-free, nearly pet-free studio. (only pets are fish in another room!)
Items are sized for (and intended for) adults. Sorry, I do not make children's jewelry.
I accept PayPal and Etsy's Direct Checkout.
INTERNATIONAL BUYERS: International PayPal payments must be in US funds from verified users, and ship to the confirmed address only. Full value will be declared as required by law, and the buyer is responsible for any/all additional fees such as duty/customs fees.
IN USA: Priority Mail, fully insured with delivery confirmation.
INTERNATIONAL: First Class Registered Mail (I declare full value and buyer is responsible for any/all duty/customs fees).
Most items are shipped within 1-4 business days. (the exception being personalized items and "made to order" items, please read the item description).
PACKAGING: Jewelry is carefully packaged in a 100% recycled kraft paper covered gift box tied with eco-friendly hemp cord (cord color varies). I use a white cotton flannel pocket or wrap to protect your jewelry, which is further wrapped in white polyester fleece if needed. I do not include a receipt (or price tag) unless you request one.
MULTIPLE ITEMS: Multiple items purchased at the same time are shipped together to save you postage costs. Each item will be packaged in its own gift box.
Refunds and Exchanges
RETURN POLICY: Happy customers are important to me! If you are unsatisfied for any reason, please contact me WITHIN THREE DAYS of receipt of item. Items must be returned WITHIN TEN DAYS, in new UNWORN condition, properly packed and fully insured, before proceeding with your exchange or refund.
Additional Policies and FAQs
BRACELET SIZING: Use a string or flexible measuring tape around your wrist at the wrist bone, add about 1/2 inch for comfort, and that's the size you should buy. I use a bracelet sizing system that doesn't simply measure the length, but takes into account the bulk of the beads, so you don't have to worry!
NECKLACE SIZING: Similar to the bracelet sizing, I use a system that takes into account the bulk of the beads. The length end-to-end may be different, but it's the actual fit that matters! Measure the stated fit size around your neck with a thin chain, string, or cord, and that's about where the necklace will fit on you.
JEWELRY ALTERATIONS: Please measure for jewelry and check the item description before buying (see information above). Many items (especially beaded pieces) are not alterable to a different size, unless noted in description. If you see something you like but need a different size, please contact me about the possibility of a custom piece! Earwires can often be replaced with a different style or different metal if required. Please inquire before buying (some designs may not lend themselves to different findings). Note that some alterations may involve additional charge (such as upgrading to gold ear posts) and take 1-2 weeks to complete, and alterations will not be started until agreed total payment is made.
JEWELRY MATERIALS and CARE: I often use natural stone beads, because I love them! I choose quality beads, and discard the unsuitable ones. However, please do not expect them to be absolutely perfect, beads made from stone are often not, even at what is considered a high level of quality. Also note that beads can break if dropped or banged on a hard surface, and they shouldn't be displayed long-term in direct sunlight. Many stone beads should be gently handwashed in lukewarm water with mild soap only (no chemicals, cleaning machines, etc.) Pearls can be damaged by hairspray, perfume, etc. (put them on after applying these products, not before). Jewelry is not recommended to be worn while swimming or bathing. I use top quality 49 strand coated wire for stringing beads, in a thickness suitable for the piece. It is durable and flexible. All jewelry items are brand new, unworn, and made with all new components unless stated otherwise (such as re-using vintage beads). I do my best to accurately represent the gemstones, and try to buy from reputable sellers, especially when buying high-value stones that are easy to imitate or misrepresent. Any error regarding material used is unintentional.
REPAIRS: I strive to create top quality jewelry that will hold up well to normal wear. However, if a piece suffers damage, please contact me! Many basic repairs are free (except for shipping both ways), more extensive repairs will require a fee due to amount of time and/or materials needed. At this time I repair my own work only.
Last Updated October 12, 2012