JanettaJewelry's Shop Policies
All of my items are hand made and/or decorated. If you need something to match your outfit, or some piece of jewelry or accessory that you already have, please convo me and I will be happy to make a custom piece just for you!
Quantity orders are welcome.
PayPal is accepted. If you absolutely need to send me a check or money order please let me know and I will be happy to accept it.
All items are shipped in 5 - 7 business days upon receiving the payment via USPS, which takes about 3 - 5 business days to arrive within United States.
If you need your order faster I will be glad to send it Express Mail/FedEx (for an additional charge).
All international orders are shippied regular mail and take up to 10 days to arrive.
Refunds and Exchanges
If you are not satisfied with your order, please contact me so that we can resolve the issue.
If refund is approved, the item must be sent back within 3 days after approval in the same jewelry box and must be in the same condition received by you, new and unworn. The refund process must be completed within 30 days of the original shipping date.
Please note that only some of the items might be refundable. There will be a 30% fee from the original price for all custom order returns and 20% fee for all other items. Please note that headbands and tiaras are non-refundable. SALE items are non-refundable.
Buyer is responsible for all return shipping costs.
Please contact me for more information.
Last Updated February 28, 2013