Shop Owner
-
Edmonton Alberta,
Canada - Contact
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Shop Info
- JewelledTrellis
- Opened on Jan 17, 2009
- Policies
- Request custom item
- 39 sales
- 294 admirers
JewelledTrellis' Shop Policies
Welcome
Welcome to Jewelled Trellis.
Here you will find beautiful one of a kind (OOAK) designs created with vintage stones, Swarovski crystals, Czech fire polished glass, glass pearls, and semi precious gemstones.
Many of these are OOAK (One of a Kind) due to the limited nature of many of the vintage stones that I use. If it is listed as OOAK then the colors and stones used in that design will never be repeated. I reserve the right to reproduce a general design but color scheme and vintage stone selection will never be repeated or relisted.
Payment
Paypal only please.
Payment is due immediately after purchasing unless other arrangements have been made prior to purchase.
Here is a great link to those new to etsy and need a purchasing/payment tutorial
http://www.etsy.com/help_guide_checkout.php
Shipping
COMBINED SHIPPING: The highest amount will be charged with any additional amounts as indicated in the other listings
All items are shipped ready for gift giving within 48 hours of payment clearing. I only ship to your address on file with paypal.
Please allow 1-2 weeks for delivery in Canada. In the USA please allow 2-4 weeks. International 4-12 weeks. It can be considerably faster but due to customs delays please factor in this time frame if you are giving a gift or have a deadline.
All shipments are sent Canada Post Light Packet unless otherwise indicated. This method does not include tracking for you the buyer. Tracking can be added for an additional $5.00 in the US, $10 for Canada and International. These are the Canada Post standard rates.
I do not mark merchandise values below value or mark items as "gifts". This is illegal and prohibited by Canadian and International Laws. Please don't ask.
Refunds and Exchanges
Exchanges for store credit are available on a case by case basis and only if you contact me within 30 days from the date of purchase.
Store credit will be granted after the item has been received back at Jewelled Trellis . All returns must be accompanied by a RMA (return merchandise authorization) number available by contacting customer service at jewelledtrellis [!at] yahoo.ca and must be shipped with BOTH insurance and tracking.
All initial shipping fees and return shipping fees and insurance duty and taxes are the responsibility of the purchaser and will not be refunded.
Refunds will only be issued in the case of a defective or damaged item. Any damaged item must be shipped with insurance and a tracking number. Please contact customer service for a RMA number before returning a purchase.
All returns/exchanges must be shipped back *with insurance & tracking number*, in new, unworn, unused condition, with all of the original packaging material and gift packaging. All shipping fees to return the item(s) are the sole responsibility of the buyer, except in the case where an item would have a craftsmanship defect.
Custom orders & wholesale orders are final sales. All pierced earrings or sets that include pierced earrings are final sales as due to their nature and hygienic reasons they can not be resold.
Please feel free to contact customer service at jewelledtrellis [!at] yahoo.ca should you need any assistance .
Additional Policies and FAQs
IF you suffer from any allergies to any metals please read the descriptions carefully to be sure you are not purchasing something you may react to.
Please note that feedback will be left for buyers after they have indicated their receipt of their purchase either via email or by leaving feedback.
Last Updated February 3, 2011