KayaLuCreations' Shop Policies
KayaLu Creations is my way of sharing my handcrafted crochet items and hair accessories. I specialize in infant and children creations, especially hats, but occasionally add a few teen and adult items as well.
I accept payment through Paypal , Etsy Direct Checkout or verified U.S. money order. Your item will not ship until I have had the post office verify that your money order is legitimate. I highly recommend using Paypal or Etsy Direct for a simpler transaction and faster shipping.
I ship USPS First Class to save you money. If you need an item more quickly, please let me know at checkout and I will send you an invoice with an adjusted shipping charge.
Please make sure that you supply me with your correct address as I am not responsible for lost or misdirected mail.
New for 2013, the U.S. Postal Service is raising their rates. U.S. shipping isn't affected a great deal, however International shiping is going way up! In some cases shipping costs are nearly doubled. I will continue to do my best to make your shipping costs as low as possible and in any case where your actual shipping is a dollar or more over what you paid, I will refund the difference to you.
First Class international orders may take awhile to arrive and cannot be tracked once they leave the U.S. If you are willing to pay extra for Flat Rate Priority shipping, please let me know and I will send you a new invoice. Just be aware that this adds significant cost to your order.
Refunds and Exchanges
If you are unsatisfied with an item for any reason, please return the item and I will refund your initial price and shipping or you may trade for another item of equal value. You pay shipping for the return however.
Additional Policies and FAQs
Please contact me if you have an idea in mind for a custom order and I will see if I can accomodate your request.
Most custom orders are ready to ship within a week, however around holiday time the wait period can be two to three weeks. Please take this into consideration when placing an order.
Last Updated January 22, 2013