KonceptHK's Shop Policies
Welcome to the dreamland of Koncept. Koncept is a space of making concepts real. The philosophy is to fulfill design, quality and function because beauty of simplicity is honest!
I accept payment through Paypal. You can pay without a Paypal account with your credit card. Just choose the option 'Paypal' and then find the option 'pay by credit card'.
Items are normally shipped within 3-5 working days of payment. Shipping times vary depending on your location; please allow about 14-21 days for the shipment to arrive. All the items are shipped by registered air mail (Hong Kong Post). Products are traceable but not insured (buyer responsibility). EMS (Express airmail service) delivery is also available. The fee depends on the destination, please convo me for price. It takes about a week to arrive. Please contact me if you wish to upgrade to this option.
All handmade leather pieces are packaged and shipped in folded artwork paper with an edition card - they are "gift-ready" for yourself or a loved one. This pack is put in an envelope.
Please notice that the order will be shipped to your Etsy address unless specified otherwise. If your PayPal and Etsy addresses are different, PLEASE let me know which one is the correct one. If you want me to send the item as a gift to a different address, please convo me. Any special requests for shipping and/or packaging are welcome, please contact me first and we can discuss the best way to handle the issue.
International buyers - please be aware that any potential customs duties, taxes or fees, are at the buyer's responsibility.
Refunds and Exchanges
It is very important to me that you will be happy with your item. IF for ANY reason the item you bought does not meet your expectations, please notify me within 5 days of receiving your purchase and if we cannot work it out I will refund you (not including shipping costs), as soon as the item arrives back at my address. Please return the item in its original package, in new and unused condition.
The last but not the least, custom orders can NOT be refunded, as they are specially made.
Last Updated September 23, 2013