KooshyJewellery's Shop Policies
Thanks for taking the time to look at my shop! I hope you find your time browsing my items enjoyable and if you make a purchase I want you to be 100% happy with every aspect of the transaction and product.
My name is Katie and I make all my items at home, each one being a little different than another! I work mostly in wire work and polymer clay but am looking forward to expanding my knowledge in the future.
If you have any questions about the policies below please send me a message and I will get back to you promptly.
I accept paypal as my main payment method although I will accept cheques and postal orders from UK buyers.
If you don't have a PayPal account, you'll be automatically redirected to a secure page. When you're done, you'll have the option of saving your credit card details with PayPal by creating a PayPal account.
You will find the link to payment when you choose your item/s and go to the checkout.
I will post items sent to the UK as first class post which will be posted on the day of purchase if cleared payment is received before 4pm. If the item is purchased after 4 or on a weekend/ bank holiday etc, I will post as soon as possible on the next working day (normally before 10.00 am).
I will post your item on the day of purchase if cleared payment is received before 4pm British time. If your item is purchased on a day the post offices are closed I will post it as soon as possible on the next business day (normally before 10.00am).
I will post at the quickest and most cost effective method for you. If you wish me to post your item using a quicker more expensive method, I will do that for you, you must let me know before purchase so I can alter the price of posting etc.
Overseas buyers are eligble to pay any taxes, custom charges and any other charges that may be accrued in line with your countries policies.
Please message me if you have any questions!
Refunds and Exchanges
Please let me assure you that as my customer you are my upmost priority and with that in mind I will accept returns for most reasons including- The item is damaged upon arrival - the item is not what you expected. I will reimburse you if a parcel gets lost in the post unless you have not changed your address with paypal etc and it gets sent to your previous home!
In the event of a return, immediately upon arrival of the returned item I will reimburse you the item price, initial postage and return postage.
I would advise that when you recieve your item to open it carefully so you can use the same packaging to return it if need be.
I will accept returns for up to 45 days from the date of delivery.
Additional Policies and FAQs
If you have any questions about any part of my policy or feel something has been left out, please message me before purchasing any items so I can put your mind at rest.
kooshyjewellery [!at] yahoo.co.uk
Last Updated July 29, 2013