LaCostureraShop's Shop Policies
La Costurera - Shop Policy
Welcome to La Costurera! I am a full time fashion designer and love designing and creating stylish and wonderful clothing. I have an Honours Degree in Fashion and Textiles, a Masters Degree and over 35 years experience of dress design and construction.
A little about me, dressmaking runs in my blood. My Grandmother and mother were both highly accomplished seamstresses and from the age of 2 years it is all I have ever wanted to do!
I LOVE WEDDING DRESSES, EVENING WEAR, SILKS & SPARKLES!! I design and make wedding gowns, beautiful tailored suits and most things associated with special occasions. I am very creative and can design and make anything from clothing to jewellery, crystal tiaras to boned corsets! I love the variety.
I will take on a project and help you to achieve your dream dress or outfit. You can share your ideas with me and from that I will design a bespoke gown for you or you can choose an already made ‘off the rail’ creation. I also enjoy doing vintage fashion re-vamps and can design for you based on a picture or an idea you have in your imagination. If you can visualise or describe it then, I can bring it to life by designing and making it!
PLEASE READ: THIS IS ALL THE INFO YOU NEED TO ORDER YOUR DRESS:
I make bespoke gowns to your exact measurements and specifications and also produce an ‘off the rail’ range for those on a budget. My ‘off the rail’ gowns are still individual but are made to standard measurements and, as with bridal shop purchases, may require some alteration once received to ensure a perfect fit, so please remember to budget for a good alteration seamstress when ordering ‘off the rail’.
If you want to remove, add or change something on one of the gowns, contact me and I will be happy to help. All of my bespoke gowns are designed and produced personally by me and carry my own label. They are made from gorgeous silks, high quality fabrics, Polyesters, lace and sparkles. I am all about individuality, so if you need a specific colour or minor changes here and there, let me know. I do accept requests and love to work with all Brides and Mothers of the Bride/Groom to make them their own unique style dream gown or outfit.
**CUSTOM FIT/BESPOKE BRIDAL ORDERS**
My custom made (bespoke) gowns are made to order to your exact measurements so I can save you even more by you not having to pay out huge amounts on alterations (it still may be required to have a minimal amount of altering done as with any high quality gown, be it internet purchased or salon purchased). You will provide me with measurements taken by your local seamstress and then I will create your dream! Please allow up to 6 months or longer if possible! for me to work my magic on your bespoke gown.
**’OFF RAIL’ ORDERS**
These bridal gowns and dresses are made in advance as ‘La Costurera’ samples and are made to standard measurements which keeps the cost down for you. Again, when ordering a sample gown off my rail it is always best to have your measurements taken by your local seamstress to be sure that are ordering the coorect size gown.
**All of my gowns ship from the UK
** SALE or sample gowns bought 'off the rail' are usually ready to ship within 2-3 days.
** Custom made bridal gowns usually require 3-6 months (for UK orders) and longer for US and international custom made. SOMETIMES I can do them a lot quicker depending on the gown, the material, the order, so PLEASE CONTACT ME and I will check my schedule and see what I can do. Most regular wedding salons have a 6 month and more wait for a gown but I will try to do it quicker for you. Please do allow as much time as possible. I run a small business and get booked up very quickly so please order early.
**Once I receive payment and measurements, I will begin work on the gown. The basic measurements I need are Bust, Waist, Hips and Hollow to Hem (the little hollow point between your breastbone and throat) with the EXACT undergarments and shoes that you will be wearing with your dress. Please contact me and I will send you my measuring chart.
Thank you for looking and have a wonderful day!!! :
On vintage gowns for size issues, please READ THE DESCRIPTION. Sizing is not exact but usually there is room for alterations and I state so in the description. I usually photograph them on one of my mannequins so that you can get a good idea of what the item will look like on.
All deposits and payments on gowns are non refundable. Please discuss with me if you have a life crisis, things do happen and I will do my most to help. I start work on your bespoke gown once the 50% deposit is made. This money goes towards all the material, beading, etc. If you fail to make your final payment on your gown, the gown will become my property after 180 days and I will sell it to someone else. I cannot store large amounts of gowns in my studio. Thanks for reading all of this boring but necessary info.
It is up to you to get exact measurements. Please try to use a professional dressmaker for this.
Payment methods are with Paypal.
I will then ship your item or begin production. Payment can be made either in Pounds Stirling, Dollars or Euro.
If you are interested in bespoke bridal orders, please let me know. I will require a 50% deposit and the rest before shipping the item, once the deposit is received I will begin designing for you and send you my design sketches for feedback. As the gown/outfit progresses I will send you updates and pictures for confirmation to make sure you are satisfied. I want you to be happy on your wedding day! The pictures I will send you are of the actual gown taken at many angles so it is pretty easy to see what you're getting. I send you pictures as we go of the pattern, fabric, beading and all pictures of your gown in progress so we make sure you LOVE IT!!!
Once the gown/outfit reaches near completion I will require another 25% payment and a final 25% payment upon completion, prior to shipment.
For Custom Made Casual Fashion Clothing orders the full custom order is payable in advance. Casual garments such as my little jackets, jewellery items will either ship within 2 days if stated in the listing or may take up to 2 weeks. I will always do my best to make and ship your custom order as soon as possible. Check out my feedback to hear what other Etsy customers have said about me!
I ship bridal gowns completely insured from the UK with Parcelforce and traceable to most countries (with a few exceptions). Takes about 2-5 days once it's sent out. Keep in mind that this dress is coming from the UK and will need to pass through customs unless you live in the UK, That means that you may incur a charge from your country that is beyond my control. I am not responsible for customs fees and any additional charges that may occur within your country. Please check this with your local customs office. I ship Worldwide !!!
I will list prices for each individual item in the ad.
Refunds and Exchanges
I lovingly craft each piece in my collection and take great pride in my designs and workmanship. Unfortunately, because of the nature of bridal work I don't accept returns or exchanges.
If something isn't as you expected it please contact me to discuss a solution. I check everything before it leaves and I am rigorous here. As I check everything personally there is almost no chance of any damage occurring before any item reaches you. (Buyer pays shipping costs for return and exchange). I am happy to answer any questions you have before your order.
Cancellations: Orders may not be cancelled once production has started for any reason, including change of mind, change of plans, or cancellation/delay of event. Order may be cancelled if and only if production has not yet begun. Deposit is non-refundable under any circumstances unless order is cancelled within 48 hours of placement.
Choosing your gown is an important decision and one I want you to be happy with, so a 48 hour grace period is given during which you may retract your order and deposit with no penalty should you have a moment of panic.
Additional Policies and FAQs
Oh wow, Sue! I'm just speechless. I couldn't imagine a more perfect gown. Thank you so much for creating this beauty for me. I absolutely cannot wait to try it on! About how long does it usually take to ship? I want to let my parents know when they can start haunting the mailbox. Haha!
Again, thank you so very much. I look forward to hearing from you!
I was finally able to see and try on the dress! It is so much more beautiful than I could have imagined. Everything is in exquisite condition and the gown fit like a glove. I attached some photos for you to see and will be sure to send along some more from the big day.
Thank you again so much for this. You did an amazing job and have been wonderful throughout this entire process.
I just picked her up from the post office today -- it took all of my willpower to keep from opening the package until I got to my parents' house to open it and try it on for the first time with my mother, my sister, and my other sister via Skype all there to witness the unveiling of it.
The dress is absolutely BEAUTIFUL! More than I could have even hoped for!! We were all just beside ourselves -- my mother couldn't stop commenting on what a work of art it is (she's done some seamstress-work herself), and it truly is!
Thank you so, SO making such an incredible gown for my big day. I will be sure to send you photos of me in it on the big day! I can't wait to see how people's jaws drop. :) I am just so very, very thrilled!
Looking forward to hearing from you soon! All the best,
Hello sue!! Wedding dress received !!! She is absolutely beautiful! Thank you so much again!!! the finition are so perfect and so professional !! Still waiting for the train... I let you know as soon as I ve got it! I will take pictures very soon with the dress to send to you.
I am a little less stressed now :)))) bye for now! Pauline
At the friday finally I received the dress. And he's absolutely gorgeous, perfect in every detail. It was exactly what I imagined. The dress fit perfectly into my body and every tiny confection detail are so impressive (in the pictures at the emails the dress was already beautiful, but, with the dress in my hands, everything is glorious). I am very, very happy.
Congratulations for your work and hope soon to send a photo with the dress.
So, thank you for your fine work in making this little piece of Art that is my wedding dress.
Yesterday I received ‘Hepburn’ dress photos that you sent – for which I thank you. I only have one word to describe it: wonderful. The results are so astounding that I can’t wait to see (and touch) the dress completely done.
So I would like to thank very much your dedicated work – the details are so amazing, pointing a really lovely piece of art. So, I will recommend your site and your products here in my country.
Sincerely, Soraia October 2010
Just thought I would send you a quick email to let you know that the wedding was fabulous and everyone looked fantastic.
Mum looked a real picture and everyone loved mine and Mags dresses.
Thank you ever so much for all the hard work you put in it made the day so special.
I have attached some photos so you can see how well we all scrubbed up.
Dear Sue, Have sent you a pic of me in my dress. We had a great day. I felt so good and wanted to say thank you. Best wishes to you, X Diane August 2010
Thank you so much for making my ‘mother of bride’ outfit, especially as you had such a short time to do it in!
We all had a brilliant day and everything was perfect.
With kind regards, Shirley November 2009
Just to let you know that the ball last weekend went well and the dress was much admired. Thanks very much for designing and making it! Helen
I’m not sure if you remember me, but I bought a beautiful wedding gown from you last November (Cat no. 512049). I just wanted to let you know that we had a wonderful wedding day in January and everyone commented on how beautiful the dress was. It really was stunning, so thank you so much! Jaiden
Jennie – Sari Ball Gown
Thank you very much for the beautiful dress – everyone at my brother’s Ball admired it. Jenni
Now coming ‘down to earth’ and sending you photo – ‘with hat’ as promised. Your efforts were much admired. Many people thought that the jacket and dress had come together!! Thank you for your persuasive comments which helped me ‘feel good’ on a very successful day. Thank you again, Glenda
I just wanted to say thank you for making my 2 bridesmaid dresses back in April they looked lovely and we all co-ordinated brilliantly with one another.
Thank you ,Zoe. April 2010
Abbie looked fabulous, and we were delighted with the dress you made so beautifully, and we thought she looked lovely and very classy. Thank you so much!
I’ve included a few photos, Abbie would be delighted if you felt you could use them for your website.
Kind regards, and thank you once again,
1st July 2010
"Sue's dress was the prettiest and cheapest--by far--of all the ones I'd considered for my wedding. She even helped me find a jacket to match it, and both items are even lovelier than they appeared in her pictures. My only suggestion is that she raise her prices to better reflect the extraordinary quality of her products and services! I will definitely revisit her site in the future."
27 July 2010
Last Updated September 28, 2011